Here's the recent articles submitted by tanvi wadhwa
Articles By tanvi wadhwa
Six Sigma Green Belt: Improve Your Process Quality
By: tanvi wadhwa
Six Sigma green belt is a quality management method which is carried out by people who are experts in this field. It is all about achieving pre-defined quantified financial targets.(read
entire article)
View : 156 Times
Category : Education
Effective Communication Strategies For Customer Handling
By: tanvi wadhwa
Communication is the mutual exchange of ideas and not only words between two parties. It is the very essence of management. It plays a key role in helping the management to effectively perform the basic functions of management.
Communication is a vital part of retail operations. It largely, depends on the communication skills of the retailer to convert a lead into a customer. The retailer must have effective communication skills which will enhance the customers shopping experience and also ensure quality and satisfaction. Effective communication is like half work done.
Communication is said to be effective when it makes the customer feel understood and valued. A customer must be always treated in a special way. You must remember that if silence is a form of communication then silence might be misleading also. If the customer doesn't feel cared and listened to it might elevate anger also.
As a retailer you must try to look polite, empowering and trustworthy. You must try to improve your customer handling techniques. It is expected that as a sales person you will maintain your calm and be composed even when the customer is complaining. Your temper might ruin the situation.
However, it is not that your non-verbal cues don't hold any importance while communicating with the customers; rather they are one of the most crucial part of the customer handling process. Your presentation and body language speaks a lot about your interest and if it sometimes occurs to the customer that you aren't showing interest then this might infuse anger.
It is essential to know that, it's not only the pre-sale communication but also post-sale communication that matter a lot in the customer handling process. Post sale communication is majorly determined by complaint handling and customer feedback. Customer feedback is very essential part of the communication process.
Since communication in customer handling process forms such a vital part of the retail store operations hence it has been imbibed in our certificate course in retail store operations. The course has been comprehensively designed by industry experts and the concept of communication and customer handling forms an integral part of our course structure.(read
entire article)
View : 179 Times
Category : Education
The Banks Driving Engine: Banking Operations
By: tanvi wadhwa
Banking operations is that department of a bank which takes proper care of the daily legal transactions of a bank like providing loans, mortgages and investments, depending on the focus and size of the bank(read
entire article)
View : 155 Times
Category : Education
Programming Languages Courses
By: tanvi wadhwa
Programming languages are artificial languages which are especially designed for computers and machines.(read
entire article)
View : 201 Times
Category : Education
The Bank's Driving Engine: Banking Operations
By: tanvi wadhwa
Banking operations is that department of a bank which takes proper care of the daily legal transactions of a bank like providing loans, mortgages and investments, depending on the focus and size of the bank(read
entire article)
View : 236 Times
Category : Education
Economics For Cfa (level 1)
By: tanvi wadhwa
Economics forms an important part of the level 1 examination of CFA. The topics broadly include Micro-economics, macro-economics and parts of international economics.(read
entire article)
View : 282 Times
Category : Education
Certificate Course In Category Management And Retail Buying
By: tanvi wadhwa
Category Management is that discipline of retailing which caters to designing and strategically placing substitutable products into discrete groups.(read
entire article)
View : 204 Times
Category : Education
Career Enhancement Skills: Ace New Heights
By: tanvi wadhwa
Inter-personal skills like communication skills, writing skills, time management and stress management skills are required for one's successful career. These skills can be developed through proper training.(read
entire article)
View : 202 Times
Category : Education
Be An Effective Category Manager
By: tanvi wadhwa
Category Management is a growing career option in the retail sector. It can prove to be a good venture for creative individuals.(read
entire article)
View : 205 Times
Category : Education
Know Here Important Tips For Cfa Exam
By: tanvi wadhwa
CFA, Chartered Financial Analyst, is a professional credential offered by CFA institute to investment and financial professionals. Once you complete the program you will be awarded a CFA charter and you will become The CFA charter-holder.(read
entire article)
View : 195 Times
Category : Education
