Here's the recent articles submitted by mike hussian
Articles By mike hussian
Call Center Kpi Areas To Be Measured To Assure Success
Submitted as: mike
To run a call center efficiently, supervisors need to review different KPIs (Key Performance Indicators) along with taking many other steps. Measuring the right KPIs can help supervisors improve efficiency, revenues, productivity, customer satisfaction, etc.(read
entire article)
View : 200 Times
Category : General
Call Center Crm Integration: Is It Worth It?
Submitted as: MIKE
Call center solutions are comprehensive products and come up with amazing features. From small businesses to large-scale enterprises, any business or organization can get benefited from using this software.(read
entire article)
View : 193 Times
Category : General
What Is Contact Center Solution? Why Is It Beneficial?
Submitted as: mike hussai
any call centers have been talking about the contact center solution, but what it is, is still a puzzle for many. Whether you run a business or a call center, you can use the contact center solution or a call center solution to achieve various benefits. We will talk about these benefits, but before that, let's explore the main question, what a contact center solution is?(read
entire article)
View : 175 Times
Category : General
What Is Predictive Dialing? Why Use It?
Submitted as: mike hussain
Predictive dialing is one of the most used terms in call centers, telemarketing agencies, collection companies, etc. Have you ever wondered what it is?(read
entire article)
View : 201 Times
Category : General
Remote Call Center Related Myths And Myth Busting
Submitted as: mike
Remote call centers have gained a lot of popularity because of several reasons. The COVID 19 pandemic has increased the switch to remote call centers even more. Even if there is so much of a spike in the number of remote call center businesses, there are still some major myths related to the remote call center. In this article, I will share some of the commonly believed myths related to remote call centers. I will also share the reality to bust these myths.(read
entire article)
View : 163 Times
Category : General
When Is The Right Time To Switch To A Cloud Call Center Solution?
Submitted as: mike
A cloud call center solution is quite popular. Hosting a call center solution on the cloud hosting space makes it a cloud call center solution. Many call centers have shifted their software to the cloud. Many articles are written on the major benefits of using a cloud call center solution. However, before shifting to the cloud, call centers must assess whether they need to shift to a cloud call center(read
entire article)
View : 210 Times
Category : General
Must Have Features In An Omnichannel Contact Center Solution
Submitted as: mike hussain
Omnichannel contact center solutions are very popular nowadays, and why not? These solutions have been delivering exceptional customer services and helping call centers to increase their sales. Many call centers have already purchased the best omnichannel contact center software and the rest are looking for the right one. This makes it necessary to know some more details about this software.(read
entire article)
View : 154 Times
Category : General
Why Is It Necessary To Upgrade Your Call Center Solution?
Submitted as: mike hussain
Call center solutions are used by all sorts of industries nowadays. Usually, businesses and call centers buy a call center solution and use it forever. If you are doing the same, trust me. It is one of the biggest mistakes you are making. All call center solution users must upgrade the software regularly to take advantage of the latest technology. You can compete with tech-savvy competitors only if you are using the latest technology tools. There are many reasons to upgrade your software to the most recent software version. For example, right now an omnichannel contact center solution with a customer profiling feature is gaining a lot of popularity.(read
entire article)
View : 245 Times
Category : General
Major Reasons Whatsapp Chat Benefits Call Centers
Submitted as: Mike
Author works in a call center software provider company. The company offers a call center solution and a cloud contact center solution. The company also offers custom call center integrations, which include, call center CRM integration, call center WhatsApp integration, call center social media integration, etc.(read
entire article)
View : 153 Times
Category : Business
Major Advantages Of Using Predictive Dialer
Submitted as: Elision
Author works in a company that offers a call center solution and a cloud contact center solution that offers multiple auto dialers and other features. The company also offers VICIDial customization, call center CRM integration, call center WhatsApp integration, etc.(read
entire article)
View : 147 Times
Category : Business
