Here's the recent articles submitted by live chat agent
Articles By live chat agent
All You Need To Know About Its In A Call Center
Submitted as: Surabhi Joshi
An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization and is used in its customer support center.(read
entire article)
View : 294 Times
Category : Business
Why Issue Tracking System Is Important For A Call Center
Submitted as: Surabhi Joshi
ITS stands for issue tracking system. It is also known as trouble ticket system, support ticket, request management or incident ticket system.(read
entire article)
View : 280 Times
Category : Business
Cross-media Queuing And Its Components
Submitted as: Surabhi Joshi
Cross-media queuing is achieved with the help of technology tools that help in creating a queue engine, media interaction modules, agent application modules, configuration and administration modules and a statistical and reporting module.(read
entire article)
View : 348 Times
Category : Business
A Complete Guide To Call Center Analytics I
Submitted as: Surabhi Joshi
Call center analytics is used to gauge a call center's overall approach to customer relationship management (CRM) in a quick and responsive manner.(read
entire article)
View : 298 Times
Category : Business
A Complete Guide To Call Center Analytics Ii
Submitted as: Surabhi Joshi
In order to measure the performance of a call center's customer service representatives individually and as a whole, call center analytics is used.(read
entire article)
View : 316 Times
Category : Business
A Complete Guide To Call Center Analytics Iii
Submitted as: Surabhi Joshi
Call center management uses this analytics to evaluate interactions, spot patterns, identify knowledge gaps, and make corrections through more training or other means.(read
entire article)
View : 301 Times
Category : Business
All You Need To Know About Fcd And Its Impact On Call Centers
Submitted as: Surabhi Joshi
FCD is basically used for callers who hang up immediately after they come to know about the delay in reaching a customer care agent.(read
entire article)
View : 265 Times
Category : Business
Tips To Reduce Fcd In A Call Center I
Submitted as: Surabhi Joshi
A fast clear down is a call center term for a caller who hangs up upon hearing a delay notice. FCD has an adverse impact as it is directly related to call abandonment rates.(read
entire article)
View : 263 Times
Category : Business
Tips To Reduce Fcd In A Call Center Ii
Submitted as: Surabhi Joshi
FCD refers to a scenario where a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important to us, please hold the line'.(read
entire article)
View : 257 Times
Category : Business
How To Curb Longest Delay In Queue
Submitted as: Surabhi Joshi
Here we have discussed about the longest time period that a customer in a queue waits before either connecting with an agent or hanging up.(read
entire article)
View : 402 Times
Category : Business
