How Virtual Pbx Systems Can Be Beneficial For Organizations

By Author: Ryan Justin
Total Articles: 110
Comment this article

In today’s world, connectivity is essential especially in the world of business. There are a few ways by which all the members in an organization can remain connected. Out of them, PBX has traditionally been one of the most viable methods. Originally, PBX systems connected the phones of the various employees by means of local lines. Today, the availability of technologies such as cloud computing has changed these systems.

You can now choose to implement virtual PBX phone systems in your organization. These systems are completely online which brings about a number of vital benefits to the organization. Some of the benefits that you can enjoy are given below.

Virtual PBX Systems Are Cost-Effective

In a traditional PBX system, wires needed to be physically placed throughout all the offices of the organization. Apart from being labor-intensive, this could have caused operations to cease during the installation phase. Maintenance would create the same issues. In short the whole process was very costly.

Cloud-based PBX systems eliminate these issues ...
... completely as everything will be taken online. Maintenance is usually performed online which gives fewer hassles to the organization’s members. More importantly, a third-party can create and update the systems. As such, the organization can outsource the work instead of keeping a team to take care of it. This translates into more savings.

Of course, the setup costs of these virtual systems are much lower as they take less time. Maintenance is similarly easy and cheap.

These Systems Can Be Scaled Effortlessly

One of the major benefits of these hosted PBX systems is that they can be scaled as per the needs of the organization. As your organization grows, you can increase the number of lines easily. After all, the new lines can be added simply by programming them in. If you ever feel the need to downsize, it can be done in a similarly effortless manner.

An interesting effect of this scalability is that you are no longer affected by geographical distances. Earlier, you would have to create separate systems in each geographical location your organization was present in. This is not the case with virtual PBX phone systems as they use the internet to connect all locations together.

These Systems Are More Reliable

With hosted PBX systems, there are no delays whatsoever in connecting calls. There will not be any problems with the clarity of the calls as well. You can easily conduct a long talk with a person without worrying about issues like lags or drops in quality.

There Are More Features in Virtual PBX Systems

Traditional features like call forwarding, caller ID and call conferencing are certainly avoidable in hosted systems. At the same time, there are now new features which enhance functionalities and usability of the systems. Call screening, call groups and auto-attendants are just some of these new features. Moreover, it is easy to control the features with the help of a web portal.