Direct Inward Dialing Router Solution

By Author: Harold Vance
Total Articles: 113
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Direct Inward dialing is a widespread term used in the western countries and now it has started escalating its roots in India too. In a layman language, it is a telephone service which is provided by the local telephone company. They provide a block of telephone numbers to call company’s PBX also known as Private branch exchange. All the employees of the company are given an individual line without the constraint of the physical trunk line. It is one of the minds boggling Direct Inward Dialing Router Solution that works wonders for the companies having high number of employees. In short, the individual numbers that are provided to the subscribers are merely known as DIDs.

There are abundant pros that are listed below for the DID router.

It banks the cost of the receptionist or the telephone operator.
Timing of the inbound and outbound calls is quicker.
Each and every employee of the company has their own phone numbers which is quite appealing.
Callers when call seems to call the entity itself and not the company.
Saves the time of call transfer
Work accomplishment without the hindrance ...
... of call drop while transfer or call delay or call unanswered.
Apart from phone calls, it can be used for FAX as well.
It can also be used for voice mail
Traffic of the phone calls can be diverted and managed easily through this system.
It is customers private branch exchange number
It is one of the cost efficient systems that has been installed by various companies.
Also it gives flexible options for routing.
Not to forget important feature that it reduces the dependency of the operator

How it works?
DID solution is one of the best for the huge companies. It simplifies the work. The system that works behind such a tricky stuff is very interesting. When the caller calls the company through any phone number the phone call is acknowledged by the switch of the end company which is connected to the available telephone line via the trunk call between the switch of the telephone company and the switch of the PBX also termed as Private Branch Exchange. Now later on the system looks for the number that is called and searches for the right extension number and relocates the incoming call directly to the right person, lessening the chances for the call to be picked up by someone else and then to be transmitted to the right person. This makes the caller feel that he/she is calling the concerned person directly instead of the office or the company. The number that is dialed inward is assigned to the communication gateway. It is connected by the trunk to PSTN and then the VoIP (Voice over Internet Protocol) Network.

The calls that instigate on the VoIP (Voice over internet protocol) network materialize to the users on the PSTN as they are originating from the direct inward dialing numbers that are assigned. Similar to Direct Inward dialing there is another system known as Direct Outward Dialing (DOD).
There are numerous companies which are working day in and out behind such system and making it worthwhile for the end users and thus boosting the business. With the installment of such software it helps handle the incoming traffic very effectively. Also, such services can be customized as per the requirement.