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Passing 1z0-465: Oracle Rightnow Cx Cloud Service 2012 Essentials Exam
Oracle RightNow C Cloud Service 2012 Essentials is designed for those candidates who have a strong foundation and expertise in selling and implementing Oracle RightNow C Cloud Service 2012 solutions. There are various topics covered in this exam such as Answer Management Administration, Site Configuration and Administration, RightNow Analytics. Candidates who are OPN members will be recognized as OPN Certified Specialists after successfully earning this certification.
This certification helps OPN members to standout in the market place because of their expertise. It also helps their partner company to qualify for the Oracle RightNow CX Cloud Service 2012 Specialization.
Exam Outline
Oracle RightNow Overview
Describe the purpose of Customer Experience
Application Appearance
Create and implement workspaces, navigation sets
Create Customizable menus, Agent Workflow, Agent scripts within the Scripts explorer
Staff Management
Create profiles, staff account
Describe Password configurations and their functions
Answer ...
... Management Admin
Describe typical answer management components and usage
Manage Search Priority Words
Create and manage Word List Files and Dictionary, Access Levels
Site Configuration Admin
Describe custom fields and their usage
Create Business rules
Explain standard text and its application
Explain service variables and its application
Create and manage service level agreements
Configure Cloud Monitor
Describe Custom objects and its usage and management
Describe incident management
Manage Message bases
Manage the system configuration settings
Explain Mailboxes and their usage
Manage the system Interface configurations
Explain Product, Category and Disposition usage
Create and manage the Guided Assistance
Explain the Application button and CX options features and their usage
RightNow Analytics
Describe Standard Reports
Create and configure Custom Reports
Create and manage Scheduled Reports
Feedback/Surveys
Create and manage Surveys
Chat & Co Browse
Create and manage Chat configurations
Create and manage Co Browse configuration
Customer Portal
Customize and manage Templates, Pages, Themes
Describe Customer portal deployment protocols
Customize and manage Tags, widgets, assets
Describe Browser Accessibility and its importance
Recommended Prerequisites
Candidates should have the latest training and field experience.
Recommended Study Aids
Candidates can prepare for the exam using the Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide (PDF). Candidates have the option to take courses available at the Oracle University Training. They are:
RightNow Customer Portal Designer and Contact Center Experience Designer Administration
RightNow Customer Service Administration
Exam Details
Number of questions: 80
Time duration: 150 minutes
Passing score: 60%
Exam Cost: US$ 245
Click Here to find out more details about ExamCertify study material for 1Z0-065 and get 15% discount.
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