Enterprise Performance Management – Well-defined, Custom Developed Set Of Procedures

By Author: Marjorie W. Moreland
Total Articles: 7
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Application management services help clients in acquisition of experience in various projects. Clients’ needs are quickly acted upon through the management of services in terms of time and queries involving errors or omissions in a particular transaction. This helps clients build confidence in the service.

An application management service is a discipline in systems management that involves outsourcing of services. It involves a well-defined, custom developed set of procedures, policies, processes, templates and standards. It mainly stresses on monitoring and managing services and performance of the business transactions. Therefore acts as a watchdog for the running of the business, by ensuring that employees, software and hardware in the organization are checked frequently.

The processes and the tools used in application management services detect, scrutinize, find solutions to problems and finally reports to the concerned management or department for the right action to be taken. They also check on the quality of services offered in terms of how the transactions are executed and how information is conveyed ...
... to the end users. This is done through a combination of applications in systems management which makes monitoring easier in terms of the time taken to come into a conclusion or to report a problem. These applications involve operating systems, hardware and network connections.

Application management services focuses more on the delivery of business services in an organization. In that case, it incorporates the concepts of end user management and also real user management in the firm. The use of this application is mostly for complex transactions that cannot be monitored manually by the staff. This is because the transactions are too many and to monitor them manually, it would be time consuming, tiring and it is bound to give inaccurate results due to this. In addition to this, delay in the diagnosis of the problem will cause a delay in decision making in the organization.

Application management services come with various benefits not only to the organization but also to their clients. It helps clients in acquisition of experience in various projects and engagements with the organization. This is achieved through adopting of the application management services by the firm in provision of services to the client and in that sense experience is acquired. Clients are also able to focus on their core competencies through an organization that provides the best services in the use of application management services.

Client's needs are quickly acted upon, through the management of services, in terms of time and queries involving errors or omissions in a particular transaction. This makes the client to build confidence in the service delivery of the organization which benefits the latter more.

In addition to that, application management services in an organization uses different strategies in making sure that this service watchdog is successful. They include managed and shared application management services between the staff in order to share information to be diagnosed.

Outsourcing strategy which is the most common in this application is carried and readily adopted. Others involve data management, production support, risk management operation and network support and business process outsourcing. All these must work hand in hand to ensure integrity, completeness and accuracy of the processes and procedures involved.

Author of this article is an expert in business process consulting, supply chain management, legal process outsourcing, server monitoring service, human resources, customer relationship management, technical support and other relevant issues.