123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Marketing >> View Article

How To Keep Your Online Customers From Your Competition

Profile Picture
By Author: Scott Wilson
Total Articles: 1124
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

1. Stay In Touch

Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale follow-up with the customer to see if they are satisfied with their purchase.

2. Friendly Web Site

Make it easy for your customers to navigate on your Web site. Have a "FAQ" page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your Web site more customer friendly.

3. Easy And Free Communication

Make it easy and for your customers to contact you. Offer as many contact methods as possible. Allow customers contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts.

4. Teach Your Employees

Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual ...
... customer, each one has different concerns, needs and wants.

5. Impress Your Customer

Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses or discounts to customers who make a big purchase.

6. Be Nice

Always be polite to your customers. Use the words Please, Thank You, and Your Welcome. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way.
The author, Scott Wilson is the manager of the categorized link directory, which is a human edited link directory where you can find the great internet marketing resources online. Visit now for great free articles or to submit your link for site promotion.

Total Views: 241Word Count: 322See All articles From Author

Add Comment

Marketing Articles

1. The Top 3 Abm Marketing Tools For 2024
Author: SalesMark Global

2. Social Media Marketing Agency
Author: Smith Jones

3. Unleashing The Power Of A Digital Marketing Company In Ghaziabad: Spotlight On Hobo E Services
Author: Hobo e Services

4. Top 10 Benefits Of Using Facebook, Twitter, And Instagram Widgets For Website Engagement
Author: richard

5. A Beginner’s Guide To Crafting A Winning Demand Generation Strategy
Author: tim seifert

6. Top 10 Social Media Wall Tools For Conferences & Events In 2024-25
Author: richard

7. Top Social Media Marketing Companies: A Spotlight On Hobo E Services
Author: Hobo e Services

8. Iron Rod Price Per Kg Today: Understanding The Cost And Key Influencing Factors
Author: vamshi nakkaraju

9. Five Simple Strategies To Effectively Grow Your Dental Office
Author: Marketing Agency for Dental Offices

10. Laser Welding Machine By Sltl Group: Perfect For Your Business Needs
Author: Alex

11. 10 Budget-friendly Ways To Generate Leads For Your Business
Author: Mds media

12. Digital Marketing Agency In India: Hobo E Services Leading The Way
Author: Hobo e Services

13. Ineffective Sales And Marketing Alignment: The Hidden Barrier To Business Growth
Author: Demanday group

14. Best Seo Company In Ghaziabad – Hobo E Services
Author: Hobo e Services

15. Best Digital Marketing Services For Lawyers – Hobo E Services
Author: Hobo e Services

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: