How Do You Know Which Company To Turn To For A Sms Server?

By Author: Salvatore Andrea
Total Articles: 6261
Comment this article

Once you've decide you need an SMS server it's vital to select a company who can offer you the right support. Before you speak to a shortlist of providers write a list of your requirements so you can give them a full brief before they quote for the project. Businesses with a full time IT department will need less support than one which outsources technical support.

Pick the package you need

There are a variety of packages available and initially select the service you actually need. However think about future proofing your campaigns and check what additional options are available as you increase your SMS marketing output. The most basic package allows you to communicate one way with customers. This means sending a message to their mobile phone. For some brands this is all they require because the message is information led and not a response campaign. However if you want customers to be able to respond to your campaign you will need to ensure you select a package which enables them to reply to your SMS.

As your mobile database grows you will probably want the ability to send bulk sms gateway ...
... which can be deployed quickly and easily via the SMS server you have selected. As your business grows it may be necessary to add other international territories to the service which might require additional functionality. Always check in advance what functionality the server you chose has and how much it will cost to upgrade in the future.

Pricing

In a tough economic climate any external resource needs to be able to add value to the bottom line. Before you select an SMS server check thoroughly what is included, what are additional costs and how much support you get for your money. As your volumes grow and potentially the frequency of your messages increase you will need to ensure you are paying a competitive rate for the service. Most SMS service providers can inform you of volume rates, discount brackets and all costings involved in purchasing an SMS server.

After Care Support and Hosting

Depending on the internal infrastructure of your business you may need additional technical support. Any business with developers will be able to activate the sms server with very little assistance. However if you do not have this level of expertise in-house you must ensure it can be provided by the company before you sign a contract. Initially you may require training and then ongoing support on an ad-hoc basis. Perhaps you need more permanent help like hosting which can be provided at a cost by the external partner.

Flexibility

Some businesses use SMS marketing in crises and need the flexibility of using the service 24/7. If this is the case it's vital you know in advance whether this level of access is possible. You should also be aware of who to contact outside office hours if you need to deploy messages in an emergency.

Security

Mobile marketing requires you to gather and store personal data from your customers and prospects. You need to ensure your SMS server will allow you to store this securely and safely. Check with the provider about the encryption and how they comply with data protection laws. As you send and receive messages you must be able to track these in the future should a complaint arise.