123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

How Call Handling Can Take The Pressure Off Your Team

Profile Picture
By Author: eSterling Articles
Total Articles: 22
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Call Handling services could make a real difference to your business, as incoming calls can be dealt with away from the day to day running of your company, leaving you with more time to concentrate on important tasks. Larger organisations have been relying on contact centres to manage their calls for several decades, and small and medium sized businesses can also benefit from call management.
We all know that incoming calls can take up a lot of time and that often these calls could be better directed. For example, a customer support call could take up to 30 minutes to deal with by the first person that picks up the phone, but they may be unable to solve the support issue themselves. The call then needs to be passed around your team until the right person is matched to the needs of the caller. This wastes time for both your company and your customer, who may be disappointed that their problem has taken a long time to solve.
When a proper call management system is in place, a call such as the example mentioned above can be dealt with in a more efficient manner. The customer can choose from a variety of options on ...
... the keypad in order to place their call better, so that they will be speaking to the right person when the call is answered. A ticket can be raised to track the call to make sure the support issue is dealt with, and the case closed once this is complete.
Call Handling services are not just popular with large organisations, as small businesses are also making use of call centres for telephone answering services to save time and money. Contact centres can also handle more than just support calls – general enquiries and customer service issues can also be managed effectively by a call centre external to your business.

Total Views: 211Word Count: 313See All articles From Author

Add Comment

Business Articles

1. How Global Trade Finance Facilitates Cross-border Transactions And Reduces Risk
Author: Riddhi Divan

2. Innovative Uses Of Nickel In Cryogenic And Marine Environments
Author: Online fittings

3. Implementing Predictive Analytics In Your Abm Toolkit
Author: SalesMark Global

4. Comparing The Top 5 Live Commerce Platforms For 2024
Author: Amy Williams

5. Data-driven Precision Marketing For Effective Demand Generation
Author: SalesMark Global

6. Supercharge Your Sales With Optimized Pipeline Velocity
Author: SalesMark Global

7. Best Japan Tour Packages
Author: bharathi

8. Adani Group Stocks Down 20%; Gautam Adani Indicted In Us Over Bribery Charges
Author: Bizzbuzz

9. High-performance Ss Round Bars: Addressing The Energy Sector's Needs
Author: Neelkamal Alloys LLP

10. The Role Of Modern Washroom Solutions In Maintaining Cleanliness
Author: ritika krishna

11. Why Choose Premium Taxi Services In Kochi?
Author: maya

12. Black Magic Astrologer In Kasaragod
Author: Sripandith05

13. The Health Benefits Of Adding Pineapple To Your Pancakes
Author: maya

14. Top Luxury Resorts In Kerala For Your Dream Vacation
Author: maya

15. How To Start Your Shopping Website In Doha: A Simple Guide
Author: maya

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: