123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Technology,-Gadget-and-Science >> View Article

Essentials Of A Successful It Service Management Solution

Profile Picture
By Author: Martin Lobo
Total Articles: 355
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Most businesses these days are managed by IT and it is no surprise that organizations are investing tremendously in IT to achieve customer satisfaction. With major investments in IT, there are several major challenges that IT service organizations can face. They are the ability to deliver quality IT services aligned to business goals, to improve service efficiency within a given budget, to maximize return-on-investment and the challenge to synchronize people, process and technology. It became necessary for organizations to shift focus from ‘technology-oriented IT management’ to ‘service-oriented IT management’ to overcome these challenges.

Enterprises also began recognizing the importance of managing IT and their business necessities to ensure that improved services with the best possible investment on resources, workflow and IT infrastructure. IT service management needs to have a straight forward approach towards ‘roles and responsibilities’ of people participating in IT service operations. As a result, even if distinctive service groups are involved in a process, each of them knows their area of operations ...
... and responsibilities on a reported Service Request, Incident, Problem or a Change. This way, there could be an improvement in the inter-team communication and collaboration mostly as different workgroups get synchronized in a process.

A successful IT service management solution should come with a business driven method that ensures ‘Quality,’ ‘Agility’ and ‘Performance.’ It should be a 100 percent web-based solution that services organizations can codeless configure as per the requirements of their business verticals. It must also

* Provide numerous ITSM applications in a single solution offering and that includes Service Request , Incident, Problem and Change Management

* Provide 100 percent Web-based global access without any client side software

* Meet global standards with ITIL v3 compliance

* Achieve automated workflow process with Drag and Drop visual process designer

* Promote self-service and also have a built-in Service Catalog

* Analytic Reports & Dashboard with drill down capability to the record level

* Implement highly demanding SLA & Escalation Policies to enforce business rules

* Work behind very secure firewalls

* Achieve best-of-breed ITSM tools’ integrations with third-party tools,

* Be accessible via mobile devices.

The best ITSM software solution will provide a workflow based configurable global platform for implementing ITSM processes distributed over multiple geographic locations and across multiple organizations that can be accessed 24x7. It is therefore important to invest in an IT service management solution that comes with special organizational potentials that provide value to your business.

Read more on - Integrated ALM, Application lifecycle management

Total Views: 269Word Count: 417See All articles From Author

Add Comment

Technology, Gadget and Science Articles

1. [enterprise Performance Management] Epm Software Benefits For Businesses
Author: BiCXO

2. Progressive Web Apps: The Future Of Mobile Development Innovation
Author: Digiprima Technologies

3. Challenges And Solutions In Migrating From Firebird To Postgresql – Ask On Data
Author: Vhelical

4. Why Hybrid Mobile App Development Is The Smart Choice For Businesses
Author: Egrove System

5. Maximize Your Space With Custom Led Video Walls For Your Office
Author: Maximize Your Space with Custom LED Video Walls

6. Why Compliance Pharmaceutical Industry Matters: A Complete Guide
Author: Jesvira

7. 10 Advantages Of Full Stack Java Development Careers In India
Author: Rohan Rajput

8. Goquo: Revolutionizing Airline Retailing With Advanced Technology Solutions
Author: Moondeep

9. Quick Commerce Data Scraping 2025 For Competitive Intelligence
Author: Devil Brown

10. Isaca Introduces Certified Cybersecurity Operations Analyst (ccoa) Credential
Author: Madhulina

11. How A Minimalist Ui Design Can Transform Your Shopify Store’s Conversions
Author: Miten

12. Why Malgo Is The Top Choice For Metaverse Development? : A Comprehensive Guide
Author: andrewkamal

13. Boosting Decision-making With Open Source Bi
Author: Vhelical

14. Isaca Awards Celebrate Impactful Contributions Of Tech Professionals
Author: Madhulina

15. Why Rfid Tags Are The Future Of Airport Baggage Handling
Author: Sankalp Singh

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: