Call Center Services Help Doctors Cope With An “on-call” Lifestyle

By Author: Loraine D.
Total Articles: 739
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It’s not just in the movies — it’s reality. Doctors lead very busy lives. So busy, in fact, in can be termed stressful. From the demands of developing the practice itself to the actual treatment of patients, there is never an idle moment. Something or someone is always vying for a doctor’s attention. Sometimes multiple situations need immediate attention. What’s a doctor to do? Fortunately, many doctors recognize the need for help, at least in the office. What better help is there than a competent doctors answering service? Call Center Services help doctors cope with the hectic pace of an “on-call” lifestyle.


Call Center Services Help Doctors Establish Successful Patient Management


NYTimes.com recently reported on family physician Dr. Timothy Malia. Dr. Malia documented treating over 20 health ailments ranging from emotional stress to Lipoma during the course of one business day. What the document did not reveal was how many additional patients’ calls were received in the office that day and if the doctor was able to effectively address them all.


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... Twenty plus calls in one day is the norm for many practitioners. The question is: Are all of these calls addressed in a timely and professional manner? Patients who cannot reach “real” medical assistance in times of need tend to feel anxious and frustrated. Disgruntled patients are bound to look elsewhere for help.


A Doctors Answering Service is the perfect solution to successful patient management. It provides peace of mind for both doctors and patients. Patients feel better when they are able to speak to a real person offering helpful information. Doctors are relieved knowing that patient calls are taken care of in a timely, competent manner. Call Center Service representatives are knowledgeable of business protocol and are trained in telephone etiquette. They work with doctors to help more patients faster.


A Doctors Answering Service Helps Doctors Generate New Business


Generating new business is essential for business growth and success. Even in the medical profession, a profession focused on helping others, doctors must actively seek new business. Much of this business involves new patient acquirement. New business generation also includes workshops and speaking engagements. In any event, a missed phone call could mean a missed business opportunity. Several missed calls could be detrimental to the growth of the business. A Doctors Answering Service works with doctors to enhance their business and implement their marketing campaign. A qualified company captures leads through their 24-hour call center services and delivers these leads to the doctor’s office in a timely fashion. Call Center Services can also help doctors receive high returns from any advertising investment.


Whatever segment of the medical world a doctor occupies, more likely than not, it is accompanied by a hectic pace of life. Doctors who utilize the assistance of a Doctors Answering Service find they can better cope with the constant demands of an “on call” lifestyle.


Loraine D. is a freelance writer for Alert Communications, a nationwide bilingual Call Center and award-winning provider of call center solutions. With over 40 years of experience in the industry, Alert Communications provides call center services 24/7/365. Our doctor answering service specialists are ready and willing to help you grow your medical business.