Eldora Gold Boiler Reports: Heateam Bags Field Service Award

By Author: Potterton Gold Boilers
Total Articles: 13
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We are delighted to announce that the assistance division of BDR Thermea, heateam, received recognition from the 2010 National Customer Service Awards in the category of Field Service. Keep yourself updated on boiler technologies from Potterton to prevent getting lured into fake heateam promotions, scams and internet warning. Stay updated with the current engineering information from Eldora Announcement Resources.

Heateam prevailed over other finalists Thames Water, Rentokil and Royal Mail to bag the coveted award after a demonstration on how we give customer service, high quality and instruction with passion, professionalism and enthusiasm.

"We were impressed with the stress on working together from this entry and how each individual is encouraged to take responsibility in terms of customer service. The result is improved effectiveness for the company and a better experience for the client, which is exactly what this award is all about. A deserving victor,” remarked the judges.

The triumph was publicized on 7 December during the award ceremony in London, hosted by comedian Kevin Bridges. The trophy ...
... was handed to John Orris, Field Service Manager of South region.

Customer Service Director Lee Robinson said: "Our field service engineers work diligently to keep our customers warm and contented. During a usual day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to give details of our products or just showing the homeowner how to get the best out of their system.

"They often call when the homeowner is anxious or even irate, and always endeavour to leave them happy and at ease. The recent weather situation has been taxing for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else. But they have pulled together, and worked long hours in complicated conditions to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service.

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service department has a national network of more than 280 expert Gas Safe registered field service engineers. They give service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.