Technical Expectations: A+ Certified Professional

By Author: yvonne
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An A+ Certified Professional is usually expected to carry out the following tasks:
Installation and setup, Upgrading, Repairs, Troubleshooting, Maintenance of desktops, laptops, printers, and all other peripherals. Plus, you need to fully

understand the comptia security configurations and operating systems your users might be utilizing. And also the

setup, training of users in the use of systems, as well as Software related tasks.
Software related responsibilities may include: installation of software packages, upgrade and update of software, troubleshoot application and system errors,

advice users on software use, train users, writing of training/user manuals, overseeing PC usage and so on.
In terms of expectations, lifelong learning is critical. You can afford to go to sleep after meeting A+ certification standards. A+ of 1999 is not the same

as A+ in 2007. There is no full stop in learning. Continuous renewal is the key to growth. Be proactive - set new goals and strike the right balance between

doing and learning in line with ...
... your goals.
The focus of this piece has mainly been the technical aspect of a Exams as a certification that validates tech

support knowledge and skills. This is relevant for all target groups mentioned earlier.
Note however that if your career interest is in technical support, apart from certification, there are opportunities and challenges you will have to deal

with. For example, customer relationship skills are key to career development in technical support. Indeed the 2006 version recognized the soft skills need

in service and support while the 2009 version deepened and broadened the scope of technical scope. Furthermore technical support like every career area of IT

has its personality requirements. Are you interested in developing your career along this line? It makes sense for you to also have an insight into the

associated challenges and prospects. With this you can take meaningful decisions within the context of your career plan.
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