Telephone Systems As The Glue That Holds A Business Together

By Author: Vikram Kumar
Total Articles: 9377
Comment this article

Any business larger than a small business with only a single office will have been faced with the problem that all successful businesses face sometime during their existence - problems with communication. Of course, in this day and age many people have chosen to use email as their method of choice when it comes to communication. While email is indeed convenient and an excellent method of keeping in contact with multiple customers and employees, there are also drawbacks to this form of communication. The most important drawback being that email is not instantaneous and in situations where you need to contact someone urgently, email will most certainly not meet your needs. In cases where you need to communicate with someone urgently, then the most appropriate form of communication is still that one which many people now consider to be obsolete - telephones. There are a great many telephone systems that are specifically designed for use in the context of a business, and while these systems provide a great deal of functionality that is not found in regular residential telephone systems, this also means that the telephone system ...
... maintenance requirements of such systems are inevitably higher.

The first way in which office telephone systems hold a business together is in the field of intra-office communications. While a business is small and just starting out, intra-office communications are a relatively simple affair usually involving the manager or owner shouting across a small office or warehouse at his employees or subordinates. While the business remains small and maintains only a single office, intra-office communications usually do not present any problem. When the business experiences growth, however, and moves to bigger premises or opens additional offices to oversee separate areas of the business, the mechanics of intra-office communications inevitably change and businesses must adapt in order to continue to be successful even as they seek to expand.

In a situation where a business maintains multiple offices, owners often find difficulty in maintaining constant contact with all areas of operation of the business. This is because the scale of the business has simply become too large to maintain physical methods of communication. Office telephone systems thus become necessary in order to effect proper co-ordination of the business operations. A snap decision to acquire certain inventory, for example, must be communicated to the procurement officer located at the company warehouse as quickly as possible, and there is no faster method of doing so than to pick up an office phone and dial the phone sitting on the procurement officer's desk to instruct him as to what he should do.

The other important way in which an office telephone system can affect a business is in the field of external communications. While communication within the company is indeed important, it is not so important as maintaining communication with external parties such as business partners, suppliers and customers. Imagine, for example, having to contact a supplier urgently and realizing that the supplier is not answering emails at the moment. In addition, your cell phone has just run out of battery and you left the charging adaptor at home. With an office telephone system installed in your office, you would be able to simply pick up your office landline without any fear that it might have run out of battery.

The same goes for communicating with customers, as many customers are impatient and often give up attempting to contact a company after they are unsuccessful in doing so the first few times. For this reason, it is important that a business has phone lines that are always open so that customers and other parties looking to contact the business can do so easily and without any hassle. This way, your business will not lose out on potential profits due to a problem as minor as not being contactable for a short period of time.

Of course, as with any other system that involves electronic technology, telephone systems require regular care in the form of telephone system maintenance. Unlike other business necessities such as furniture or other office fixtures, telephone system maintenance is not a matter of simply waiting for a problem to present itself and then hiring someone to come in and take care of the problem. Instead, telephone system maintenance is about dealing with problems in a pre-emptive manner, ensuring that the problems do not get the chance to manifest themselves and adversely impact your business operations.

Resource Box:

Staveley Communications offers both the advanced office Telephone Systems that will greatly benefit your business operations and also the necessary expertise to provide regular Telephone System Maintenance services to ensure that it runs smoothly and without any problems whatsoever.