123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Do You Really Believe In Customer Service

Profile Picture
By Author: Chris Laffey
Total Articles: 18
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Whilst the mission of many organisations today is total customer satisfaction or improved customer satisfaction do the words in fact become the deeds? To ensure your organisation is not just playing lip service to the slogan consider the following to strengthen the consciousness and attitude of every person associated with the organisation.

About your organisation.

To better understand your organisation, consider the following questions.

Is your corporate culture one of openness with a customer driven philosophy?

Do you regularly solicit and act upon customer and employee feedback?

Is communication in your organisation one of top down or bottom up?

Is your management totally committed to a change or strengthening of this new philosophy?

Can you consistently enforce the new policies and procedures and ensure integrity is maintained?

Is there a definite commitment to time to ensure constant vigilance and dedication to a customer service philosophy?

Your customer service and problem solving philosophy should include at least some of the following points as reminders.:

- ...
... always make your customers welcome. You say hello on the phone, so say hello to every new customer in a face to face situation.

- do not offer excuses (like "we close in 5 minutes so please hurry; I don't know when that item will be in stock etc)

- ensure consistency of behaviour across the organisation

- be interested in your customers and let them know you enjoy doing business with them and serving them

- Don't be too busy for your customers and ensure you make it easy for them to do business with you

- say what you will do and do what you say in the timeframe you promise. Keep customers informed and honour your commitments

- If you must use technology, make sure it is user friendly and that a staff member tests it each day to ensure all is working satisfactorily

- don't pass the buck - whomever first hears the problem should own the problem

- accept the fact that a problem exists and help get it solved

- the customer deserves your best, regardless of the time or the day, length of service, training, hours worked or any other possible issue

- whilst the customer is not always right, never discredit, embarrass, or belittle the customer in any way at all. Discover the source of the customer's problem, belief or attitude and determine if and where your organisation has contributed to these incorrect perceptions or feelings

- the customer is never always completely wrong - learn from experiences with the customer, modify services. Keep an open mind to constant improvement

- treat your employees well - they are customers too and they have family and friends

- exceed your customers expectations. Think well ahead of them

- put yourself on the other site of the counter, on the end of the phone and always remember how you would want to be treated

Click here for business advice and chartered accountants or click here for financial advice and financial planning for you and your small business.

Total Views: 165Word Count: 493See All articles From Author

Add Comment

Business Articles

1. Essential Fall Clean Up And Spring Aeration For A Healthy Lawn
Author: michellumb44

2. Find The Best Paver Installers Near Me For A Stunning Landscape
Author: michellumb44

3. What Is Digital Lending And How It's Gonna Work?
Author: Niyogin

4. Enhance Your Outdoor Space With Professional Landscaping In Faribault, Mn
Author: michellumb44

5. The Importance Of Professional Commercial Snow Plowing Services
Author: michellumb44

6. Top Peb Manufacturer In Sanand For Cost-effective Construction
Author: worldlinkpeb

7. A Shifting Environment And What It Means For Fisheries
Author: yelenaparker

8. Beat The Mid-year Slump With A Weekend Getaway
Author: keilykurukula

9. Easy Trailer Loan Options – Get Financing Today!
Author: Chevron Equipment Finance

10. Motorcycle Tyres: The Need-to-knows
Author: joegoldberg

11. Elevate Your Organization’s Data Insights With Power Bi
Author: Maria

12. Crane Repair Services In Virginia: Ensuring Safety And Efficiency
Author: VA Crane Rental Inc

13. Optimizing Healthcare Revenue: The Essential Guide To Medical Billing
Author: patriotmedbill

14. Hidden Trading Fees That Could Be Draining Your Trading Account!
Author: Robert Freemna

15. Make Your Holi Special With Premium Gift Hampers
Author: Loveandcheesecake

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: