Comm100 Upgrades Its Email Ticket Software To Bring Superior Customer Service

By Author: Alice Roberts
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As email is one of the most important channels for business-to-client communication, effective email handling plays a vital role in providing clients with the responsiveness and accountability they deserve. Comm100, the provider of open source and free hosted customer service software, upgrades its email ticket software to v 2.0 with improved functionality and usability.

Comm100 Email Ticket is the free enterprise-grade email response and email management software. It enables businesses to manage customer queries from multiple communication channels (including email, live chat, offline message, web form and phone call) on an easy-to-use multi-user web interface. Automatic status update and email follow up are also supported. In this way, businesses can provide their clients with responsive and high-quality support while cutting down their operating cost.

"We know what customer service means to a business as well as what efficiency and effectiveness mean to customer service. Therefore, we are always making all our ...
... efforts to help businesses serve their clients faster & better," said Amy Gu, VP of Comm100.

Based on customers' feedback, this upgrade introduces a variety of new features and enhancements, and also fixes bugs reported in earlier versions of Comm100 Email Ticket. The usability for daily ticket handling is greatly improved so that even a non-tech user can become skilled at the software very quickly. Ticket Merge feature enables businesses to merge the tickets related to the same case as one ticket. Businesses can now allow their website visitors to submit multiple attachments through their web form and use CAPTCHA to protect their web form from automated spam bots. Many other features and improvements are made available with the upgraded version. Learn more at: http://www.comm100.com/emailticket/

Comm100 email ticket software is delivered as a free SaaS application and hosted by Comm100. Businesses only need a web browser to use all of the features.

Comm100 Email Ticket is the powerful free email response and management software. It is delivered as a FREE SaaS application and hosted by Comm100 Network Corporation, who provides open source and free hosted customer support software. Comm100 Email Ticket can be used either independently or fully integrated with Comm100 other applications, including Live Chat, Forum, Newsletter and Knowledge Base, and all Comm100 products are offered for FREE.