The Advantages Of Virtual Phone Systems

By Author: Jen Silva
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Virtual phone systems are a hosted service ideal for businesses of all sizes. A caller cannot tell the difference between a virtual system and an automated system. However, a virtual phone system requires no purchase of equipment on the part of the business. Common features of virtual phone systems include a local phone number, a toll-free number, extensions, call forwarding, hold music, staff directory, etc.

A virtual phone system can be customized to fit the exact needs of the business, whether it is a one-person operation or a large corporation with hundreds of employees. It can also integrate calls across multiple locations, branch offices, mobile phones, and even employee home phones.

Small Business Advantages

A virtual phone system offers unique advantages to a small business that does not usually have access to large amounts of capital. In this case, a virtual phone system is the smart choice because it requires no purchase of equipment and very little up-front costs. Also, because a virtual phone system is a hosted service, there is no need to hire or train telephone operators, receptionists, or ...
... support personnel.

Most virtual phone systems will provide a customized, personalized greeting for every caller. In this way, the caller is presented with a professional response to every call. The virtual phone system will then route the caller to the appropriate person and department, according to the individual requirements of each business.
Virtual phone systems can route calls to any phone, anywhere. Employees are never out of touch and never miss a call, no matter where they are. Businesses can even become 100% virtual, eliminating the need for office space, equipment, etc. This can greatly reduce a small business’ overhead costs and increase profitability.

A virtual phone system can never be outgrown. A business will never have to replace its system to handle more calls. More features and capacity can simply be added as needed. Likewise, a business can also easily reduce its virtual phone system if needed, without having to discard unused equipment.
A virtual phone system will also improve customer satisfaction since a caller will never receive a busy signal. Virtual phone systems also simplify conference calling and three-way calling, without having to use a third-party vendor.

International Benefits

International businesses can use a virtual phone system to create toll-free or local phone numbers in foreign countries. Foreign customers, contacts, and partners can then phone the business without incurring expensive long-distance or other charges. Because calls can be routed anywhere in the world, businesses can establish a virtual office in a foreign country without ever leaving the United States.

Similarly, if a business’ employees travel internationally, using a virtual phone system will enable the business to keep in touch with its staff without long-distance fees. In this way, employees can be reached inexpensively anywhere in the world.
About Author:
The author is a creator and researcher of small business software and options on subjects such as virtual phone systems. Please visit http://www.pbxcompare.com/virtual-phone-systems for more info on virtual phone service.