Services Offered To My Diamonds Clients

By Author: jacksmith
Total Articles: 208
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At My Diamonds, we don't just 'sell diamonds'. We offer to our clients an enjoyable experience that they will never forget... and to date, we have never had a complaint, or a diamond or piece of diamond jewellery returned to us.

Customer service is sadly lacking in many companies, not just in Australia, but across the globe. There is a growing culture, that all that is necessary for a company to provide, is the purchased goods, without any advice, guidance or after service. At My Diamonds, our customer service is as sparkling as our diamonds. Below are the points of customer service that My Diamonds are proud of. Don't go to an inferior company for your dream diamond. Go to My Diamonds, www.mydiamonds.com.au for the most eclectic collection of diamonds and diamond jewellery available, and the most wonderful customer service.

First Point of Contact ~ Our Contact Information
First and foremost, you can contact us via our online easy contact form. All we ask is that you provide your name, telephone number, email address and the nature of your enquiry. When we have received your enquiry you will hear back ...
... from us within four hours during business hours, and during the next business day, during evenings and weekends. Your enquiry will be addressed by one of our professional diamond specialists and is a no obligation opportunity for you to learn about our business and our diamond collections.

Our second point of contact is our telephone and facsimile numbers. To speak immediately to one of our specialists, you can telephone My Diamonds on 1800 766 567. Alternatively, you can send a fax to 1300 766 309.

Our third point of contact is our showrooms. My Diamonds has diamond showrooms in Sydney, Melbourne and Brisbane. There we will provide you with a one to one no obligation service. This service is offered by appointment only. Please telephone My Diamonds on 1800 766 567 to make an appointment at the showroom of your choice.

Frequently Asked Questions
When clients are making an important purchase such as a diamond, there are many questions that arise during the planning and purchase. On the My Diamonds website, www.mydiamonds.com.au clients can access the FAQ section, which is a comprehensive question and answer section, that answers many of the queries that arise. If you have a question that is not answered by this section, please don't hesitate to call My Diamonds on 1800 766 567, for a no obligation and informal chat.

Independent Valuation Report
All of our diamonds and jewellery are checked, valued and certified by an independent Australian Gemmologist and registered value. We use Symmetry Gemmological and Valuation Services. Please visit their website at www.symmetry.net.au

In addition to providing you with essential peace of mind, the independent valuation certificate ensure that in the case of loss, theft, or damage, your insurance company will give you an equal replacement of your item. The more information contained in the appraisal, the better chance you have of receiving the exact replacement for that item. Please see our article on Valuation Reports on www.mydiamonds.com.au

100% Money Back Guarantee
When you become a My Diamonds client, you are automatically offered the My Diamonds 100% Money Back Guarantee. To date, My Diamonds have not have one dissatisfied customer, but if dissatisfaction were to arise in any case, we are proud to offer a no quibble guarantee. Please go to www.mydiamonds.com.au, for more information or call My Diamonds on 1800 766 567 .

If you are not completely happy with your purchase we will do everything possible to rectify any issues. However, should we be unable to resolve issues to a 100% satisfactory level we will give a complete refund.

Free Overnight Shipping
We provide free overnight shipping on all orders within Australia, regardless of order amount. In addition to free shipping, you can be confident that all items are securely packaged and fully insured while in transit to your home or office. For your protection, My Diamonds always:

Insures all items for their full value
Uses Express Post Platinum Service, Australian Air Express and FedEx services for the fastest and safest delivery of high value packages.
Requires that all deliveries must be made to a physical business or home address only
Disallows delivery to PO Box addresses. (please contact us for delivery to PO Box addresses)
Requires an adult to sign for the package
Alternate Shipping Addresses ~ At the time your order is placed, we will collect your billing and shipping information. For your your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local Australian Air Express or Fed Ex station for pick up. You may call our offices at any time for assistance locating the nearest Australian Air Express or Fed Ex facility.
International Shipping ~ My Diamonds offers shipping and insurance for customers residing outside of Australia. International customers will receive a refund for Australian GST. (The GST amount is calculated by dividing the display prices by 11)
DUTY Free Essentials: The duty on jewellery/diamonds has been replaced by the GST (10%) ~ GST can be claimed back if purchased with 30 days of travelling. ~ Must show tax invoice at customs ~ Minimum purchase $300 (incl. GST) on the tax invoice ~ You can open and use the goods within the 30 days prior to departure ~ For full details you can download the TRS brochure from : http://www.customes.gov.au/webdate/resources/files/travellers/english1.pdf

Our Wedding Gift to all My Diamonds Clients.
If you have purchased a diamond engagement ring or wedding band from My Diamonds, it will be our pleasure to clean and rhodium plate your jewellery before your big day, COMPLETELY FREE OF CHARGE. We want your diamonds to sparkle as much as you do on your wedding day. Please call My Diamonds on 1800 766 567 to arrange an appointment.

And the Best Service of All
Stunning diamond jewellery, designed and crafted by quality craftsmen with 25 years experience that will say 'I love you'...for ever!

for more information please visit www.MyDiamonds.com.au

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