Six Amazing Advantages Of Hiring A Virtual Receptionist For Your Company!

By Author: Eliza Garran
Total Articles: 61
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Running a business without the help of a virtual receptionist? Well, you need to think again. There are many small to medium-sized businesses that are operating without a receptionist. The HR is working as a receptionist. The idea behind not hiring a receptionist is that they are not important for the organisation and with one less employee you end up saving money in his salary. However, if you consider the benefits of having a virtual receptionist for your office, you will not mind opting for this service. The advantage far outdoes the amount that you are spending for this service.
 
A receptionist is the first line of contact between the company and the customers. Whether one is visiting your office or calling up the office number, it is the receptionist who greets them and finds out about the purpose of the visit / the phone call. Depending on the query they address the concerned person to the relevant department. When the receptionist is not there, the HR has to run from her desk to the reception to address the situation. This takes time and you are simply mis-utilizing your HR. You better ...
... hire the virtual receptionist service and solve the problem for good.
 
The major advantages of hiring the services of a virtual receptionist:
 

All the customer calls get answered. Since the calls are transferred to the receptionist, the team answers all the calls received throughout the day. You don’t have to worry about missing out on any customer call.

Since the virtual receptionistworks round the clock - you don’t have to think about who is going to answer the late-night calls? The receptionist is there to look after it. Even if someone makes a call at the dead of the night, the receptionist will answer the call and address the situation politely.

If the receptionist does not have answer to a specific question, they will either connect the customer with the concerned department or they will get back to the customer with the detailed information in the next 48 hours.

You can expect a detailed report of all the calls received in a week along with the answers given and how the problems were resolved. Keep in mind that a customer may call to lodge a complaint about your product. A customer call not necessarily means positive feedback and good reviews. But don’t you worry, because the virtual receptionistis trained to handle all sorts of questions and situations and deal with them in the right manner. When you go through the report shared you will get to know about the complaint made. You can speak with the concerned department to find out how to avoid these kinds of customer problems in the long run. As a company your aim is to provide quality products and services to your customers. And solving the complaint is one step in this direction.

Since you have opted for virtual receptionistservices, you don’t need to provide a cabin to the professional to work. The expert is working from a remote location. He can be based anywhere in the world. In short, you are saving money because you don’t have to arrange for a desk, table, computer, phone and internet connection for the receptionist to work. They will arrange for everything. The amount that you are paying for hiring this service, covers all these expenses. There is no extra cost or hidden expenses.

This receptionist will not only answer customer calls but he will also carry out other duties of a receptionist - like setting up your upcoming meetings, making reminder calls, booking appointments, sending important emails to your clients and employees and also ensuring that he acts as a bridge of communication between you and the employees.

 
Summing it Up:
Do you have any idea about which are the leading service providers in this field in your city? Why don’t you search online? When you check online you will get the names and contact details of companies offering virtual receptionist services. Get in touch with any one of them and find out more about the packages on offer and the kind of services you can expect. If you have any special request, you can let the experts know and ask them to come up with personalised services.
 
Don’t even think of running a business without hiring a receptionist. The profile might seem small and irrelevant but in reality, it is exactly the opposite. The receptionist acts as the face and voice of the company. She is the one that your customers are going to contact so that she can transfer the call and connect them with you. How can you overlook such a significant position?
 
What are you waiting for? Get in touch with the experts and collect all the necessary details. Find out what type of information you need to furnish the receptionist so that she can start attending the calls at the earliest. From time to time, go through the reports submitted to have an idea about what your customers are saying. You will get to know what they want and you will be able to improve your company’s performance for the better as well.
 
About the Author: If you would like to know more about the Virtual Receptionist then please take a moment to read the contributions made by Eliza Garran.