Customer Satisfaction Surveys

By Author: Maria Gini
Total Articles: 505
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Mobile phones are being used more and more as research tools. It has proved a great medium for reaching consumers and getting instant feedback. Researchers have been busy trying to formulate and conduct customer satisfaction surveys to understand more about a consumer's life patterns and habits to try and make mobile surveys more personal.
This new technique has challenged the preconceived notions about consumers as to who would participate, for there have been surprising results. For example, researchers came across a tech savvy grandma who used the Blackberry application in between looking after her grand-daughter and checking Facebook.
With mobile surveys on the rise, a number of new mobile research techniques have come up which combine customer survey with multiple choice, sliding scale, open text, capture of pictures and GPS locations, taking a simple question and answer session to a much higher level.
The research into the people's life has produced much better results than expected as it has allowed the participants to express themselves ...
... more openly. The best way to find out if a customer is satisfied is to ask them. These are known as customer satisfaction surveys . While conducting such a survey, what the customer is asked is important. How and when the customer is asked is important too but it is even more important to know how to use the data.
The best time to conduct the survey is when the experience is fresh in their minds. A researcher has come up with the best question to ask the customer then  will you buy from me again? But while conducting a customer survey , it is important to remember that while a frequent survey is good, it is not at all good to be too frequent and upset the customer.
A number of online companies provide free questionnaires that can yield information about what the customer wants. Some allow you to create your own customer survey questionnaire. Internexium Mobile Survey Solutions is one such company that provides cutting edge solutions for customer surveys . They provide hassle-free solutions for mobile surveys and online surveys at very reasonable rates.
So why not use the benefits offered and let someone take a little burden off your shoulders for a very small amount!!!

Author Bio :
Internexium provides cutting edge solutions for Mobile Surveys , free online surveys, text based survey , sms based survey, customer satisfaction surveys .