Oracle Named #1 In Digital Customer Engagement And Experience Analytics By Guidehouse Insights

By Author: Orson Amiri
Total Articles: 418
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Guidehouse Insights, a leading market intelligence and advisory firm, has recognized Oracle Energy and Water as the top provider in its Digital Customer Engagement and Experience Analytics report. Oracle's holistic solutions address the evolving landscape of customer demands and stringent regulatory obligations in the utilities industry. Oracle's Opower platform combines AI and behavioral science to influence customer actions, enabling utilities to serve a diverse customer base efficiently. The company's suite of SaaS applications embeds Opower features and insights, helping utilities provide personalized service at scale.

The report highlights Oracle's portfolio of systems across billing, customer, and operations, offering a differentiated cross-selling advantage. Additionally, the Opower platform powers numerous products and services that facilitate improved customer engagement, experience, and satisfaction. Oracle's comprehensive technologies for grid and customer operations, combined with Advanced Distribution Management and Distributed Energy Resource Management systems, empower utilities to unify data and processes ...
... while maintaining grid reliability and boosting customer service.

Oracle's efforts in this space have also led to top rankings in Guidehouse Insights' reports on AI Vendors for DER Integration, Home Energy Management Providers, and Smart Meter Analytics. Guidehouse Insights evaluated vendors based on their strategy and execution across 10 criteria, including vision, technology, and product performance. This recognition reflects Oracle's ability to help utilities excel in a complex and distributed grid landscape.

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