Helios Adds Remote Support Via Cygnus In Openpv

By Author: Arina Smith
Total Articles: 185
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Helios Technologies, Inc. (NYSE: HLIO), a global leader in motion control and electronic controls technology, has announced an integration with i3 Product Development's Cygnus Remote Support Platform into their OpenPV™ software platform. OpenPV™ is an ecosystem for software development that enhances the capabilities of Helios' OpenView™ displays. The integration of Cygnus allows application engineers to seamlessly embed customer support features into their software, enabling remote diagnostics and troubleshooting in real-time using a customer's phone and camera. This empowers technicians to provide superior customer service, reduces travel time, and enhances overall efficiency.

Josef Matosevic, Helios Technologies' President and CEO, explained that the platform addresses the challenge of providing timely and cost-effective service and support to end customers. Technicians can remotely access equipment, view the user's perspective, and quickly identify solutions, resulting in improved customer satisfaction, support efficiency, and the potential for recurring revenue.

The platform includes a white-label mobile ...
... app option, promoting brand loyalty and field usability. Cygnus also offers a robust development platform to accelerate coding, enhance quality, and stimulate innovation.

Doug Conyers, Senior VP of Innovation and Technology, emphasized that this integration expands the capabilities of controls in various applications, including consumer products like spas and commercial food service equipment. The technology has applications across construction, industrial, agriculture, and more, offering cost control and improved service levels.

Helios Technologies operates globally and provides motion control and electronic controls solutions in various industries, including construction, energy, marine, and health and wellness.

This integration between Cygnus and OpenPV™ represents a significant step toward enhancing customer support, reducing downtime, and improving overall efficiency in various industries.