“ai Chatbot Is The Technology Of The Future.” Is It For Real?

By Author: Taylor Tran
Total Articles: 1
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AI chatbot is emerging as a tool to help drive business as well as shape customer experience. According to a study by Accenture Digital, up to 57% of companies claim that AI chatbot brings great profits with minimal investment. It can be said that the application of this smart technology to customer care activities has brought countless benefits to businesses. So, what is AI chatbot, and why is it considered the technology of the future? Let's read the article below!

I. What is AI Chatbot?

AI chatbot is a chatbot built based on machine learning (ML) and natural language processing (NLP) technology. By applying artificial intelligence (AI), this software is capable of analyzing, predicting, and responding to the user's conversation in the most natural way, depending on the situation and the context that is taking place.
AI chatbot is rated as the most advanced level in the rating scale of customer experience responsiveness. With this new technology, users can eliminate the cumbersome process when there is no need to set and ask questions according to the prepared script like on a regular chatbot. Thanks to ...
... intelligent automation, AI chatbot has always been considered a superior solution to help businesses save time, human resources, and costs for customer care services as well as some operating activities.

II. AI Chatbot and the Breakthrough Compared to Normal Chatbot

1. Normal Chatbots Are Stereotyped with Rigid Rules
In 1966, computer scientist Joseph Weizenbaum created the first chatbot and named it ELIZA at the MIT Artificial Intelligence Laboratory. Following ELIZA, much more advanced chatbot software was born. Users need to enter keywords or questions to completely match the given scenario to receive the desired response.
However, the ever-evolving scientific and technical technology has inadvertently made the normal chatbot gradually become obsolete with the modern rhythm of life because of the stereotyped usage based on the old rules. This stereotype has limited the ability to interact between users and chatbots because users always want natural conversations that fulfill their real desires, while normal chatbots only answer questions in a stereotypical way. And that is also the reason that AI chatbot was born.

2. AI Chatbot - Smart Improvement Choice
Recently, artificial intelligence (AI) has shown great strides in research and providing product development solutions. AI chatbot can be considered a significant step forward for humanity when it integrates both of today's advanced technologies, including artificial intelligence (AI) and machine learning (ML).
Overcoming the weaknesses of normal chatbots, AI chatbots are capable of understanding, analyzing, and self-learning from ordinary human conversations. The ability to use language accumulated from actual conversations makes chatbots more flexible and relatable. Users can express their own intentions and questions. AI chatbot has the ability to be self-aware and analyze keywords to give answers. Therefore, sticking to fixed rules or asking machine questions according to script to get satisfactory answers is considered redundant on AI chatbots.

III. Should a Business Use AI Chatbot?
According to a survey by Harvard Business Review in the United States, the satisfaction level of customers after conversations with AI chatbots is much higher than that of employees. This evidence partly shows the development of this type of intelligent chatbot and the great benefits it brings to businesses.
1. Enhance the User Experience
There are two main factors to make a perfect user experience in customer care: response speed and information provided. Fortunately, by applying a scientific and technical foundation, AI chatbot meets exactly what users want. With the ability to operate 24/7, AI chatbot is ready to answer customers' questions anywhere and anytime. Based on its self-learning ability, this tool simultaneously collects information about the enterprise's customer file, thereby predicting and determining user behavior and interest in products/services to make recommendations.
2. Minimize Operating Costs
What if, at the same time, there are 20 customers who need your help while you only have two customer service staff? Unlike humans, who can only communicate with a few people at a time, AI chatbots can converse with hundreds of customers simultaneously while still providing consistent and accurate answers according to the purpose of the user's conversation. And, of course, this has partly helped businesses reduce operating costs when cutting some unnecessary personnel. The implementation of an AI chatbot will incur a flat fee at an early stage. However, compared to the benefits that chatbot brings, this is still considered a worthy trade-off investment, right?
3. Support to Increase Sales
The current AI chatbot has reached a new level of technology with countless intelligent innovations that are almost comparable to humans. Thanks to its ability to learn over time, AI chatbot meets almost all that businesses need in a customer service representative, even a marketing staff. Customer satisfaction is very clearly reflected in their consumption habits. When service satisfaction reaches a fixed level, potential customers will gradually become loyal customers of the brand. The company's sales have also increased significantly since then.

IV.AI Chatbot Proper Usage Makes All the Difference
Science-technology is constantly developing; modernity and innovation are also why AI chatbot is increasingly improved and widely applied in countless fields. However, because of its nature as a tool to support businesses in business operations, AI chatbots will bring different levels of work efficiency depending on the user's usage. Therefore, do not apply AI chatbot in a hurry when you do not really understand its nature and operating principles of it. Learn more about AI chatbot before deciding to use it as a tool to meet your short and long-term goals.

V. Master AI Chatbot - Complete Yourself
With all the great things that AI chatbots bring to users, is there any chance that they will replace humans in the future? The topic of comparing AI with the human brain never stops being argumentative. There is no denying the learning speed and intelligence of AI chatbots. However, there is an immutable weakness in chatbot, which is the lack of reasoning, creativity, and emotion similar to humans. AI chatbots can be superior. But do not forget, its superiority stems from the treasure of knowledge and available human database. As a smart tool, AI chatbot is not capable of creating new things. Instead of being afraid that AI will replace humans, master it and turn it into a business tool and constantly upgrade yourself.
It can be said that AI chatbots will constantly develop and improve in the future. That is obviously something that cannot be changed. It is our job to adapt and use them as useful support tools for individuals and businesses. That's the future!

Author: I am Taylor, a technical writer at Orient Software (https://www.orientsoftware.com/) - a top-tier IT outsourcing service company based in Vietnam.

I am Taylor, a technical writer at Orient Software - a top-tier IT outsourcing service company based in Vietnam. With almost seven years of experience writing for companies across sectors, I have accumulated a wealth of knowledge and expertise. Although I am not an IT expert, I nurture my interest in technology and constantly learn more to share useful information through my writing