Top Servicenow Interview Questions

By Author: bollusrikanth
Total Articles: 7
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Q1: What Do You Mean By ServiceNow? (Alternatively, What Is ServiceNow ?)

Ans: ServiceNow is an ITSM tool (IT Service Management) based on the cloud. It gives a single record system for operations, business management, and IT services. All the aspects of an organization’s IT services live in the ServiceNow ecosystem. You get the total view of the system’s resources and services.

Q2: What Do You Mean By An Application In ServiceNow?

Ans: An application in ServiceNow represents a packaged solution to manage business tasks and deliver services. In simple terms, it is a collection of modules that gives information about those modules.

Q3: What Is LDAP? What Is The Application Of LDAP?

Ans: LDAP stands for Light Weight Directory Access Protocol. We use it for user authentication and user data population. ServiceNow integrates with the LDAP directory to enhance the user login process and automate user creation and role assignment.

Q4: What Is CMDB?

Ans: CMDB is an abbreviation for Configuration Management Database and is a repository. We use it as a data warehouse for IT installations. ...
... CMDB holds data related to IT asset collections and the descriptive relationships between those assets.

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Q7: What Do You Mean By CMDB Baseline?

Ans: CMDB baseline gives you capabilities that allow you to understand and control the changes made to your configuration items in the CMDB. It enables you to create snapshots of configuration items, which are called baselines. You can create multiple baselines as the system will track changes per baseline. Also, you can associate a configuration item with a task.

Q8: How Do You Enable (Or Disable) An Application In ServiceNow?

Ans: To enable (or disable) an application in ServiceNow, you’d have to go to the “Application Menus” module. Then, you would have to open the required application. If you want to enable the application, you can set the value for active as ‘true,’ and if you want to disable the application, you can select the value for active as ‘false’.

Q9: What Does ACL Stand For? What Is It?

Ans: ACL stands for Access Control List. It allows you to control what data users get access to and how they can access the same. ACL rules require users to meet individual requirements to gain access to specific data.

Q10: What Do You Mean By A View?

Ans: View specifies the field arrangement on a list or a form. You can select multiple views for a single form according to the user’s requirements or preferences.

Q11: What Is Coalesce?

Ans: Coalesce is a field’s property you can use in transform map field mapping. By coalescing on a field, you can use that field as a unique key. If you find a match with the coalesce field, the current record will update with newly imported information. However, if you don’t see a match, then a new record will get inserted into the database.

Q12: What Is Impersonating A User? Is It Beneficial, If So, How?

Ans: Impersonating a user allows the administrator to sign in to the system as a different user. This gives the administrator access to the modules and menus that the user had access to. Note that ServiceNow records the administrator’s activities when they are impersonating another user.

This feature is quite beneficial as it enables testing. By using this feature, you can test the solution without logging out from your session. Without the impersonate a user feature, you would have to log out from your session and log in with that user’s credentials for testing.

Q13: What Do You Mean By A Data Policy?

Ans: Data policies allow you to enforce data consistency through mandatory and read-only states. They are quite similar to UI policies. The only difference between the two is that UI policies only apply to the data entered on forms through standard browsers. On the other hand, data policies can apply rules to all the entered data, such as data entered through web services, import sets, mobile UI, or email.