Online Ticketing System

By Author: MeenaKshathriya
Total Articles: 40
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Online Ticketing System
An online ticketing system is a great idea, especially for small businesses that are yet to get their footing. It may not come with all the benefits of a paid ticketing system but putting it in place makes it easier to manage ticketing and communication with the customers.
Furthermore, you can choose from a wide selection of good free online ticketing systems that come with fantastic features. They will serve your needs alongside those of the customers until you are ready to upgrade. Whether free or paid, an online ticketing system sets your company apart from the rest in terms of customer support management.
We offer custom Ticketing Software Integrations with ticket resellers supported by third-party APIs, including StubHub, Ticket Utile, Ticket Network, and more. We also integrate social media APIs along with real-time inventory, sales management, and auto-upload apps.
We design Ticketing solutions for iOS & Android devices, and create the architecture for e-ticketing, optimized for functionality, usability, and efficiency by speeding up the checkout process with fewer clicks, ...
... reserved seating options, and ticket packages.
We customize your Event Ticketing Analytics Software to give real-time reporting and dashboards, performance monitoring, conversions tracking, attendee statistics, social engagement analytics, marketing campaigns, transaction trends, and more.
Why use a ticketing system?
Sort large numbers of support requests and deflect spam.
Convert customer requests from email, website, or social media into tickets.
Categorize and assign tickets to specific support agents or agent groups.
Prioritize issues and know which request to handle next.
Track if responses and resolutions are delivered within SLA limits.
Avoid duplicate responses to the same customer request.
Collaborate with team members and resolve issues together.
Have context on customer requests and personalize responses at scale.
Gather team performance metrics and customer feedback.
Must-have Features in the ticketing system:
Integration:
An online ticketing software should come with seamless integration to fetch required information of customers ranging from details to interaction history. This educates agents on the ticket, its category and more so that it can be solved at the earliest or forwarded to the concerned team.
Robust search:
Search option plays a crucial role in resolving tickets at the earliest. For instance, Case Management tool offers quick and advanced search with various fields to find apt tickets instantly, such as category, creation date, subject, and more.
Ticket access:
There should be access rights on tickets. Not every agent should be enable to access all tickets as there are chances of error when one team agent might accidentally close or change the status of ticket for another team. Even the customers should not be enable to access all stages as sometimes things take more time or coordination that is not necessarily required to be known to the customer.
Custom fields:
Filter and fields play an essential role in simplifying the ticketing process. The ticketing system should accept the addition of custom fields while creating the ticket. This helps to file tickets, search, resolve instantly.
Single interface:
One of the essential features is the unified interface. The Case Management tool is a single interface software with various tabs to manage tickets or refer to Knowledge Base while on a call. Keeping up with the context, decreasing average handle time and offering resolution as soon as possible.
SLA:
From the number of queries coming in every day, agents must resolve issues as per the priority. This is very important to increase customer loyalty with your brand. With SLAs agents can resolve queries on bases of status or severity.
Integration with Knowledge Base:
To save agents from answering repetitive queries and decrease ticket volume for basic issues, the ticketing system must have integration with Knowledge Base. This even educates agents with right replies to inform customers carrying a boosted confidence.
What Is the Best Online Ticketing System?
The best ticketing platform for your event depends entirely on the needs of your establishment. On that note, there is no one-size-fits-all approach to ticketing, and each sector of activity requires different functionality. But ideally, ticketing and event businesses can find a solution that can fulfil all of your needs.
The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. The best online ticketing platform also must support all segments of your operation.
Moreover, it must be convenient and easy to use for your team. Whether it’s organizing events, promoting your tickets, analysing data, or managing customer service, the ticketing platform must enable you to navigate via all these aspects. Therefore, discussing your venue’s needs with your team and other parties is important before making any decisions.
Many ticketing systems also provide services:
Omni channel support
Tracking and measurement
Ticket routing, categorization, and tagging
Integrations
Knowledge base management
Automation
Live chat
How can we choose the best ticketing software for our business?
Global GDS is used to sell tickets all over the world. Our partners choose it because it is flexible, accepting you to customize the whole customer journey. It’s easy to start with, and very straightforward when it comes to payments. Each time a customer places an order, money goes straight into your account.
All ticket sales via Global GDS are sent directly into the Global GDS booking system, so you can view all your bookings in one place and apply the handy booking management features such as table allocation and pre-ordering functionality to ticket purchases.
A ticketing system can also be used to store and manage the support desk history, best practices, and any supporting documentation. It is typically structured as a knowledge base that can be organized and segmented by groups such as product or customer segment.
One reason that many companies desire an upgrade to their existing ticketing systems is to create a more immersive and complete customer experience for their support activities.
A ticketing system software that is implemented effectively can have a positive impact on support team effectiveness by increasing team organization and streamlining communications.
Many modern systems are cloud-based and can be accessed from various devices while providing a reliable level of service. Ticketing system software has become one of the central components of highly competent help desk departments worldwide.
For More details, please visit our website: https://www.trawex.com/online-ticketing-system.php