Speech Based Is Expected To Remain The Largest Segment In The Global Interactive Voice Response Market

By Author: Lucintel LLC
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An exciting new study from the team of Lucintel found that interactive voice response market is expected to grow with a CAGR of 6% to 8%. There are significant money making opportunities available in this market and companies planning to enter this market need to differentiate in order to maximize their return on investment.
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The interactive voice response market is segmented based on service, organization size, deployment mode, technology, solution, end use industry, and region. In this market, speech based is expected to remain the largest technology, and BFSI segment is expected to remain the largest end use industry. Players can benefit from the available opportunities like growing adoption of advanced technologies such as artificial intelligence (AI), natural language processing (AI) in the U.S. and demand for enhanced customer service and a higher level of customer interaction.
Nuance Communications, Inc., Avaya Inc., Verizon Communications Inc., 24/7 Customer, Inc., Genesys Telecommunication ...
... Laboratories, Inc., West Corporation, AT&T Inc., Cisco Systems, Inc., Aspect Software Parent Inc., New Voice Media, IVR Lab, 8X8, Inc, Nec Corporation, Centurylink are some of the major players profiled in this 150 page report.
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Some of the Key Questions answered in this exclusive report are:
Q.1 What are some of the most promising potential, high-growth opportunities for the global interactive voice response market by technology (speech based and touch-tone based), deployment mode (cloud and on premise), organization size (small and medium (SME) and large enterprise), services (installation, training & education, and maintenance & support), solution (call routing, outbound, self-service), end use industry (BFSI, travel & hospitality, pharma & healthcare, telecommunication, government, transportation & logistics, media, retail & E-commerce, education, and other), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2 Which segments will grow at a faster pace and why?
Q.3 What are the business risks and threats to the interactive voice response market?
Q.4 What are some changing demands of customers in the interactive voice response market?
Q.5 What are the new developments in the interactive voice response market? Which companies are leading these developments?
Q.6 What strategic initiatives are being implemented by key players for business growth?
Q.7 What are some of the competitive products and processes in this interactive voice response area and how big of a threat do they pose for loss of market share via product substitution?
Q.8 What M&A activity has occurred in the last 5 years in this interactive voice response market?
This unique report from Lucintel will enable you to make confident business decisions in this globally competitive marketplace. For a detailed table of contents, contact Lucintel at +1-972-636-5056 or click on this link helpdesk@lucintel.com
About Lucintel
Lucintel, the premier global management consulting and market research firm, creates winning strategies for growth. It offers market assessments, competitive analysis, opportunity analysis, growth consulting, M&A, and due diligence services to executives and key decision-makers in a variety of industries. For further information, visit www.lucintel.com.
Brandon Fitzgerald
Lucintel
Dallas, Texas, USA
Email: brandon.fitzgerald@lucintel.com
Tel. 972.636.5056
Cell: 303.775.0751
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