5 Key Benefits Of Back-office Support In Banking

By Author: Sukhdev Singh
Total Articles: 8
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The global banking industry has undergone a paradigm shift with technology-powered front-ends and a rise in digital payments over the last decade. Customers expect banks to be up to speed with their changing preferences. Also, they expect banks to come up with solutions that are intuitive, reliable, and fast. Whether in internet banking, mobile apps, or digital payment mechanisms, the improvement in banking technology has provided various encouraging innovations to improve user experience.

However, at the back end, banking continues to be a highly regulated sector. There are multiple compliances and a high amount of paperwork to ensure that everything is in order. There is a ladder of compliance, regulations, and internal checks and balances from the governments, regulators, and top management of the banks to keep the show running.

While consumers may be using less cash, the banks continue to be responsible for their consumers’ money. To ensure that customers use more banking services, banks have taken many steps to increase trust among consumers with the help of technology over recent years. On the other end, ...
... the increasing competition has made it tough to maintain high profitability for banks.

Around 77% of retail banks outsource at least one part of their business operations, as per a report from World Retail Banking.
Back-office outsourcing can help you handle multiple regular, mundane tasks with ease and, at the same time, achieve cost-saving to increase profitability. There are multipronged benefits of back-office outsourcing in banking.

The top 5 advantages of back office support in banking are as follows:
1. Cost-saving
As they say, a penny saved is a penny earned. The back-office support for banks helps you reduce costs as you do not need to hire, train, and retain a large workforce for projects. Also, your bank is not expected to invest in regulatory and technological aspects of the functions that you plan to outsource.

There is plenty of evidence that showcases outsourcing results in saving time, resources, and money for banks. This is because, with outsourcing, banks are not expected to do tasks like data entry, data mining, and database management. Many banks use back-office support services for getting new leads and recording processes. As a result, back-office outsourcing has become a critical part of the global banking industry.

Back-office outsourcing in banking results in a huge cost-saving that helps in increasing the bottom line. The amount that you can expect to save can be analyzed based on the requirements, degree of outsourcing, and the cost of doing it in-house viz-a-viz through an outsourcing partner.

2. Focus on core aspects
As you begin your journey for back-office outsourcing in banking, you will understand that the employees of the bank can focus on the core aspects of the business. Outsourcing the regular tasks that your employees waste hours on can save you considerable time. You can opt for a system that allows you to focus on the main aspects of the business and outsource the remaining tasks. This would enable you to achieve higher business efficiency and encouraging results in no time.

The degree of outsourcing will depend on the ambitions of the bank. If you plan to achieve scalable growth in a short period, the back office support service will help you reach closer to your end goal.

3. More flexibility and agility
One of the biggest benefits of back-office outsourcing in banking is that it makes your operations more flexible and agile. Rather than wasting time on setting up teams, technology, and systems for a new change in the market, you can simply outsource the requirement to a company that has relevant experience in the field. Following this method, you would be able to respond to the market changes much faster and more efficiently.

The back-office support in banking can focus on areas related to sales, service, record-keeping, compliance, etc. Furthermore, it can help you be more flexible in your approach as you plan the future of the bank. Back-office support service teams help you achieve your goals faster and maintain a high level of customer satisfaction.

4. Access to high-end technology
As you decide to outsource processes and systems to back-office support service teams in any organization, one of the most important benefits is that you can access high-end technology that can provide you with modern solutions at an affordable price point. There are specialized companies that have state-of-the-art technology to support a process in which they have expertise.

You can access these novel solutions with your back office partner and plan solutions that are customer-friendly and more efficient in business operations. You are also saving your organization with any future investments that may be required with the upgrade in technology, as the back office partner would be expected to bring the latest solutions in business operations.

5. Improvement in service quality
You can also expect an improvement in the service quality of that particular process. This is owing to the fact that your back-office service delivery partner would have the required experience and expertise in the processes that you are outsourcing.

What’s more, you are not expected to manage any team directly and allocate working hours for retaining and motivating them to ensure good quality service. Instead, you can rely on your back-office delivery partner to offer high-quality service to your customers.

The technological solutions that the back-office partner will offer will also play an important role in improving the quality of service in your operations.

Conclusion
These are the top 5 advantages of back-office support in banking that you should consider. As you outsource your requirements, you can build expertise in multiple functions and business processes so that your team can supervise the outsourced projects. In the meantime, your outsourcing partner takes care of your back-office banking processes.

For any project to be successful, it is critical to set the right expectations and decide on the ground rules from the beginning. This, along with providing the required training and development support. If done properly, you can expect to achieve better cost-benefit analysis and higher customer satisfaction scores. And the answer lies in choosing the correct outsourcing partner.

I am a Digital Marketing executive at maxicus. Best Business process outsourcing service provider.