Advantages Of Using Odoo Crm For Your Business

By Author: Alex Forsyth
Total Articles: 115
Comment this article

Customers play a major role in the success of every business and without your customers, your business cannot just exist in the market. Adding new customers to the list and retaining the existing customers can always ensure progress and profit for your business. Expanding your business online is also possible with the increasing number of customers. All these factors make it essential to maintain a healthy and satisfactory relationship with the customers. Providing real-time support, instantly responding to the customers, providing them with proper feedback and ensuring instant communication with the customers via live chat, emails, etc., can ensure hundred percent customer satisfaction. 
 
But in this digital era, where every business has an online presence now, managing the huge number of online customers can be difficult with just manual resources. It is essential to have an automated software system that can automatically and efficiently manage customer relationships. And here comes the role of the CRM module of a reliable and powerful ERP software system. Well, Odoo is now the most popular ERP solution ...
... that comes with thousands of different modules for managing different business processes. And its CRM module is one of the most adopted and advantageous modules that every business would need today. 
 
And here’s how Odoo’s CRM or Customer Relationship Management Module can help your business, shared by a consultant of a leading Odoo implementation partner. 
 
Lead generation and management:
Managing the leads is one of the core benefits and features of the Odoo CRM module. The module offers end-to-end support for faster and efficient lead management. With this module of the software, you can now easily manage your leads from lead generation to lead monitoring and automated follow-ups with the customers. 
 
Establish effective communication:
The CRM module of the ERP helps to implement features like live chat options, etc., to ensure effective and real-time communication with the customers. Getting back to the customer queries and responding to them instantly is possible with the Odoo CRM module. Also, the Odoo CRM module helps to schedule different activities with the customers that can be conducted via different communication channels like voice calls, emails, video calls, etc. 
 
Customer satisfaction and referrals:
Odoo CRM module allows users to generate surveys on the services and products the company offers after sales. These surveys are then sent to the customers via mail and the customers are given a feedback form to fill out. The feedback of the customers is then stored in the database for further reference. In addition to this, the Odoo CRM module helps to design feedback spaces to allow the customers to give their feedback. This helps businesses to know the suggestions and reviews of the customers about the products and services and improve as per the customer demands. 
 
Apart from these, the Odoo CRM module also helps to store all customer data securely. The Odoo CRM module offers many more benefits when it comes to managing the existing customers and driving more new customers. Creating a healthy relationship with the customers is important and this is what the Odoo CRM module helps with. 
 
Alex Forsyth is an expert Odoo functional consultant associated with a trusted Odoo implementation partner in Australia, Envertis Software Solution. The author has written this article to let you know about the benefits of using the Odoo CRM module for your business.