What Is Cloud Telephony Solution And How Does It Work?

By Author: YakoVoice
Total Articles: 13
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There is so much buzz about cloud telephony recently. And let me tell you if you are thinking about simplifying your business communication then there is no better option than a cloud telephony solution.

70% of customers still communicate with a business via call rather than any other medium. In this digital economy Phones are still the best way to reach anyone.

So why not communicate easily with cloud telephony?

Here is the time to switch from your old EPBX lines to a Cloud-based business communication solution.

What is Cloud Telephony Solution?
Cloud telephony is the real solution where you won’t need any old telecom lines and all your business communication will be switched to the cloud.

Also known as hosted telephony, It refers specifically to voice services and more specifically the replacement of conventional business telephone equipment, such as a private branch exchange (PBX), where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet.

Companies can cut ...
... costs with cloud communications services without sacrificing features.

How does Cloud Telephony Works?
Cloud telephony provides the facility to maintain and manage the entire business communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.

Unlike old PBX telephony, this technology doesn’t require dedicated hardware to be installed at user premises.

Cloud telephony works on virtual numbers and all the incoming and outgoing calls are stored in a dashboard.

Its web application interface has a specific set of commands to perform predefined actions (playing voice file, Music on Hold, send Auto reply SMS. Record, etc). This lets you analyze calls for better communication.

Who can use Cloud Telephony?
Startup

Startups face a lot of trouble setting up a Call management system. And the major issue is the cost of setting up such systems. Also, a Missing call can be a loss of business for any rising startup

With the help of cloud telephony solutions, they can cut down the communication cost by 80%.

It will also give them chance to use fewer resources on calls as all the calls are captured and stored in a dashboard. No missing calls and no missing customers.

Small Business

Small businesses are losing a lot of customers with old EPBX lines because of telecom outages. And there is no fixed time when the lines will start working again.

Cloud telephony uses a robust infrastructure and no fixed lines. So customer communication is always up and running.

Small businesses can increase their customer base with the help of cloud telephony and avail a big brand image by setting up a company greeting when a customer is calling.

By using virtual phone numbers in conjunction with your regular phone system to give your business a presence in cities and countries other than the one you call home.

And when the customer base is getting bigger Easily manage large incoming traffic and extend your business without any further cost

Big enterprises

Customer experience is a major concern for Big Enterprises.

Cloud telephony can improve the customer experience for the brands as it has all the features of call transfer, call conferencing, cloud call center setup.

Brands can easily analyze customer communication and take steps to improve it.

With the help of a smart dashboard, they can easily measure an agent’s performance on the calls.

Cloud telephony can be easily integrated with CRM so it makes it easy for brands to analyze consumer behavior and keep all the records for future conversations.

Enterprises can switch to a Cloud call centers and set up calling the facility at multiple locations with one centralized operation center.

Government Organizations

It is always complicated to reach any government contact center.

As it is not having one particular number and even people get confused about where to call. Telecom lines in government organizations are never working courtesy of old infrastructure.

Cloud telephony can be a savior for both government organizations and people.

With no heavy investment, these departments can implement a clean call management system.

Using one virtual number with multiple extensions can ease the process of complaint management.

Calls can be transferred to the respective department and respective agents.

Cloud telephony can be a revolution in government organizations.

Which sectors are already using it?
Finance
Automobile
Education
Tours & Travel
IT industry
Consultancy
Agriculture
Customer Service sector
Heath/Hospital
Hospitality
Entertainment / Media
Advertisement/ Marketing
Government sectors
NGO
Why your business needs a hosted cloud telephony solution?
Every business needs to be updated with upcoming technologies and trends to keep the business growing.

To keep up with the current competition you need a better communication system. Which is easy to implement, cost-friendly, and take care of your business calls.

And there is no better alternative than cloud telephony when it comes to business communication

Let’s discuss some advantages of cloud-based voice service
Never Miss a lead:
Get a virtual number and never miss a lead. Even track your marketing campaign and keep the database of conversations with your customers. Receive calls even after working hours and generate more revenue.

Simplify Communication:
Cloud telephony can simplify your business communication. You don’t need complex EPBX lines for daily business calls. Instead of managing multiple systems. You can manage one system for all your communication needs.

Easy to set up:
Compare to any other Call management system, Cloud telephony is very easy to set up.

It does not require any infrastructure and telecom lines. All the setup is on a cloud so you can access it from anywhere regardless of location and time

Cost-effective:
Cloud telephony saves up to 80% of cost compared to any other communication medium.

You can utilize this cost in other ventures of business.

Get a global presence
By using Virtual numbers your business gets a global presence and it can be reachable to clients across the globe. You can expand your business communication globally without any extra cost for communication.

Avail Professional Image
A virtual number can get your business a professional look without any expensive types of equipment. Imagine a customer calling you and gets to hear a welcome tone of the company anthem.

One number for many uses
Cloud telephony can be your one-stop solution. You don’t need to publish different numbers for each department. One number can be used with multiple extensions easily.

Manage Calls on the go
Monitor and manage all your business calls with available equipment, regardless of location and time.

Highly scalable
Easily manage large incoming traffic and extend your business without any further cost. You can always increase or decrease your call volume.

Increase Productivity
Productivity can be increased instantly by cloud telephony as you can record, monitor, and analyze call performance and agent performances. All the data is stored in the smart dashboard for future analysis and cost measurement.

Yako voice platform comes with a wide range of products and services which helps to automate any business process and leverage maximum advantages of cloud telephony. Discover the power of cloud telephony.

Get all communication solutions under one roof.

Visit us: https://yakovoice.com/