Find Out The Features Of Last-mile Delivery Logistic App Development

By Author: krishna padam
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Last-mile delivery logistics is.one of the most common and yet most valued networks in the transportation industry. We can even say that Last-mile delivery logistics is one of the hottest trends to move goods in the industry. In fact, the customers are willing to go as far as to pay even double the price for a good last mile delivery service like one-day delivery.

In this article we’re going to discuss in depth the makings of such a business app. We’ll also understand how a last mile delivery business works. In turn, KPIS experts will help you convert this idea into a mobile app.

What Is Last Mile Delivery Logistics?

Last mile delivery logistics is basically a service to move goods from a retailer’s hub to the customer’s doors. With one goal in mind, deliver the product as fast as possible.
According to McKinsey, in his study the cost of global parcel delivery, line haul, and sorting aside amounts to €70 billion, with China, Germany, and the United States accounting for more than 41 percent of the market.

Last mile delivery logistics also offers real-time updates about the shipments. ...
... With an on-demand app for logistics, transportation and trucking manage your delivery business efficiently and create loyal customers for life.

The Key Features Of Last-mile Delivery Logistic App

Smart Tracking

By using a Last-mile delivery logistics app customers can have real-time shipment status updates which provides the customer with more transparency. By doing that, it allows end-users complete visibility into their delivery, instilling trust in your company.

With that in line, your last mile delivery logistics app can also benefit different kinds of businesses with the visibility of drivers’ on route locations.

To make it more reliable, you can also provide customer support so in case of issues the customer can contact you via chats or phone calls, and by doing that they can get notified if there are any expected delivery delays.

Examine Key Metrics

A logistics app which is feature-rich allows you to visualize key metrics such as service hours, on-time rates, success rates, traveled distance, feedback score, and more.

By using this feature it becomes easier to filter or segment the data by hour, day, week, as well as by drivers and teams.
In today’s age using technology to improve last-mile metrics is essential to drive its costs down, but the real question is, how do shippers know if the technology is helping them or just getting in their way? Now last-mile metrics come into the game. You can use last-mile metrics to track key performance indicators and target levels of service to ensure visibility, and with that continued reduction of costs in last-mile delivery.

According to a recent survey of customer service experiences, reports DC Velocity, found that many of the retailers feel current technologies don’t address their customer service needs.
Unfortunately, history teaches shippers that reducing costs means cutting customer service, but combining customer service data with delivery operations and transportation systems is key to increasing a company’s value. In fact, most survey respondents believe it is very important to improve the access to data for in-transit shipments.

Route Optimization

Route optimization is the most critical feature of any logistics delivery app. If done correctly it contributes significantly to reducing total delivery time by identifying the quickest and most efficient routes. By choosing the right methods in the process can give your business huge returns in the long haul.

Apart from considering factors like location, time, and capacity to create the most efficient last mile logistics routing strategies. You can also send real time updates to the driver through the app, as well as make any last-minute changes.

Customer Feedback

Including customer reviews and rating features in your logistics app gives the user a chance to express his experience.
Customer feedback is a crucial part to a last mile delivery business. Honest customer feedback helps you understand the customer side of your business which is again important if you want to take your logistics delivery app to a next level. By understanding the things a customer likes and dislikes about your app you can take further action accordingly.

Integrations

Your Last mile delivery logistics must have features related to mobile integration which allows you to access it from both devices. Because now more than 60 percent of people use mobile to search their queries on google. The most important part is that it must enable customers to integrate with the universal APIs without any hustle.

It must also integrate with other existing systems such as DMS, ERP, TMS seamlessly. By doing all this you can reduce the burden of managing too many independent applications significantly.

Delivery Verification

Delivery verification ensures additional security, it further reduces the possibility of a scam or fraud in your business. It may be implemented through signature proof, photo or video report and more.
You can also add the delivery certificate on your app to gain the trust of your customers.

Data Analytics

An advanced data analytical dashboard is also an important part while developing a logistics delivery app, as it serves as the main tool for overall company management and improvement. Analytical dashboard usually includes metrics like success rate, on-time rate,
common locations, service time, service type, engaged employees, and other options.

This feature provides greater transparency, clarity in growth, and performance. In addition, you can eliminate the possibility of delays by using advanced predictive methods.

Automated Order Processing

Automated dispatching also known as Auto-dispatch simplifies user order processing along with accelerating the assigning of correspondent tasks to drivers at once.

The thought behind the automated order processing feature is to assign the right driver to the right task at the right time, reducing service time and last mile delivery labor costs in the process.

Real-time Reports

Real-time reporting feature makes sure workers always stay informed about all current events which affects overall workflow and reduces monotonous routine.
Automated reporting makes working procedures more transparent which creates an environment of trust for the customers.

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