Chatbots: How They Can Help Generate Leads

By Author: topseosydney
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In these modern times, businesses are continuously searching for new and distinctive means to bolster the user experience as they look to answer their questions as they come in. In addition, improving the customer experience is an important consideration when we talk about Sydney SEO. While live chat is the preferred choice of some businesses, many opt to use chatbots because they offer a number of benefits to businesses and users. Both options share the same intent, which is to improve customer service. Additionally, chatbots are relied upon by businesses as a way to automate the process of generating leads.

How Chatbots Benefit SEO Services Sydney?

Google uses the amount of time that people spend on a web page as a factor when ranking websites. Having chatbots can help because they can boost the dwell time of people on your web page. Chatbots can provide users with personalised conversations, which are designed to give users a feeling that they are communicating with real individuals. Because of this, they are more likely to engage and spend more time on the website. Close to 63% of users are said to be unaware ...
... that they are talking to chatbots. The use of chatbots can also ease how people navigate the pages, thus increasing the number of visited pages. All these and more contribute to a website’s search engine optimisation.

How Chatbots Assist in Lead Generation

All Day Instant Service

Chatbots are better than live chats in terms of availability because they can engage visitors any time of the day throughout the year. Because of this, visitors can see that you can assist them right away. This is a good way to encourage them to interact with the business. This means more opportunities to generate leads as well as conversions. In addition, you can serve customers even beyond your operating hours. It also eliminates the need to employ someone to work outside the normal shift. To sum it up, you can turn an audience into a customer by providing continuous service that is backed by a chatbot.

Broader Reach

Because it can be used in many different platforms, having a chatbot allows a brand to engage directly with a broader range of audience. By installing chatbots in your social media platforms, you are interacting and generating leads through various different platforms. Engaging a wide range of potential leads has never been easier.

Collecting Data

The use of chatbots to collect user data is advantageous in a couple of ways. First, you can use the collected information for future reference. Second, you can save time as you use the data to offer a more personalised service.

To know more about chatbots as well as its other benefits, you can call our SEO Sydney experts.