Faqs Related To Subscription Renewals With Mcafee Consumer Software

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Here is the complete guide to learning the best ways to manage your Auto-Renewal settings:

How do I renew my McAfee software?

In case you have a subscription for McAfee security products, you have the authorities to update and upgrade the life of your McAfee software subscription. Each and every subscription product is enrolled on the McAfee Auto-Renewal program on purchase. To learn more, go through the End-User License Agreement (EULA).

Thirty days ahead of the expiration of your subscription, the credit card you have saved on the file will be billed automatically. This is how your subscription gets an extension for one more year. In case your Auto-Renewal has been canceled or disabled, you will get the notification after a time of 11 months from the installation of the product. The notification will inform you that your McAfee Product license is about to expire. You can then make a choice to renew the license for one more year or buy an upgrade.

In case you choose to stop the Auto-Renewal for your subscription products, you will be given a reminder month ahead of the subscription expires that it’s ...
... the right time to renew.

You can follow the steps given below:

Move your cursor over My Account and then tap the Sign In from the list of options.
Enter your email id and password linked with your McAfee Account, and then tap Sign In.
Hover the cursor over the My Account tab and then select subscriptions.
Tap the cursor over the “Renew” button for the correct service.
Use the on-screen instructions, and in case you get a request, enter your billing details.
After the completion of the renewal process, you will get a confirmation pop-up on the screen. You can save it as a pdf or take a print to keep in your offline records too. You also have access to see your purchase history by opening the Subscriptions page once again.
How to renew the expired McAfee Products?

In case you buy a renewal license after the expiration of your product, you see a pop-up message which states that your McAfee software has crossed its expiry date. Because the expired software is unable to receive updates, and also it also can’t receive alerts stating the change in expiration date. As soon as you complete the renewal, you will able to receive such alerts again. To stop receiving such messages, you have to perform an uninstall of your McAfee software and then a reinstall too.

In case you receive an alert stating the expiration of your product license before the 11 months complete, contact the Customer support service right away.

How to check if my subscription or service is successfully renewed and up to date?

To check if the subscription has successfully renewed or not:

Try to search for the order confirmation email by McAfee in your email inbox. The subject of that email is Automatic Renewal Notification, and the sender name will be noreply@mcafee.com. The emails include the following details:

Name of the Subscriber on the McAfee account.
The order serial no. for the renewal.
The date of the renewal.
The specific name of the product that has been renewed.
The cost of the renewal with applicable tax, if any.
Check out the status of your McAfee subscription on your My Account page:

Hover your cursor over My Account and then choose Subscriptions. Your renewal purchase appears here.
Again, hover the cursor over My Account and choose My Profile.
Check if your product expiry date is in the near future.
To check if your service is latest updated on your PC.

Launch your McAfee product. In case the subscription is expired, the icon in the McAfee software will be in gray color with a red exclamatory sign over it.

Tap on Your Subscription.

Does McAfee inform customers on calls to process subscription renewals?

McAfee offers a subscription retention program in which customers might get a call to renew their McAfee subscriptions. In case you are not comfortable renewing the subscription when notified by our telecom operators, request our direct telephone no. and call us to place your renewal order whenever you want to.

In case you want to avoid such calls in the future, you can also select the option to have your credit card automatically billed using the Auto-Renewal program. It facilitates the annual renewal of the McAfee product subscriptions you are using unless you cancel the automatic renewal option. It renews your account a month ahead of the expiration date to keep up your services' continuity.

Is it necessary to reinstall my service when I renew my McAfee Software?

No, McAfee Subscription Services are online managed products. Subscriptions come with the automatic discovering feature for updates and upgrades and give new versions of the products if they become available. Subscription Services includes McAfee Auto-Renewal enabled by default, which means that these products are automatically renewed one month before the expiration.

Unless you uninstall your McAfee products or make a purchase of a different subscription service, you don’t have to reinstall your service whenever you perform a renewal. In case you haven’t uninstalled your product, and it has not expired, it’s updated to the new license the next time it updates.

To prompt the automatic update for your new license, follow these steps to set up a manual update:

Ensure that your computer is connected to the internet.

Tap the cursor over the McAfee icon in your taskbar and then tap on Check for Updates. In case there is nothing to update, a pop-up indicates that your McAfee Subscription is up to date.
Tap Finish or OK after the completion of the update.
In case you are getting on-screen instructions to restart your PC, you should save all your works and updated files ahead of restarting your PC.

Why does a credit card error message comes on the screen when I make an attempt to renew?

In case you receive errors while trying to renew your McAfee softwares online, check if the billing details you have entered are the same as on your credit card and billing statement.

Ensure that the following details are correct:

Credit card no.
Credit card expiry date.
Name of the Cardholder(Name written on the card).
Billing address, as printed with your credit card billing statement.
In case you are still unable to buy anything via your card, please select another purchasing option, matching your expectations.

Changes occurred in the expiration date of my subscription when I perform a renewal early than the scheduled expiration date.

Renew your McAfee subscription earlier than the Expiry date:

A complete year is summed up to your subscrip[tion starting on your current product expiration date. You do not lose a single minute from your subscription package. It’s true for the automatic renewals that take place a month ahead of your subscription is set to expire.

Bought the latest version or a different product instead of renewing the current version on your product.

The expiry date comes after a year from the date you have bought the product. In case you received an email related to the upgrades and updates of your product, read that email thoroughly. Find out whether the expiration date is a year from the previous expiration date or a year from the date of purchase.

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