Ai Chatbots: How To Empower Your Business Quickly?

By Author: Bharti Purohit
Total Articles: 1
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Weare witnessing a chatbot revolution, so is your business keeping up with that? One more thing that is evolving with Chatbot is Artificial Intelligence. We are seeing that people across the globe are using messenger applications more than any other social network. So, there is a serious disruption as, for the first time, the app boom is over.
So, being the startup or the enterprise, how would you seek the opportunities coming to you in this messaging world?
Then, Chatbot is your all in one solution.
What is a Chatbot?
Putting it simply, it is a computer program that is designed to stimulate conversation and to interact with humans.
These amazing chatbots can benefit business right in the heart of the action by revolutionizing the customers’ experience.
Now, you have the understanding of chatbots, let’s understand what an AI chatbot is?
AI chatbots are the smarter versions of the chatbots that understand the human intent batter.
If we define it more specifically;
AI Chatbots are software programs that use natural language processing & artificial intelligence to understand ...
... human wants and direct users to the desired outcome with the least effort from the users.
Ultimately AI chatbots offer a more natural way to communicate with humans. The best thing about AI chatbots is that they understand and improve communication with your target audience over time as they are trainable.
A well designed AI chatbot;
Understand the kind of questions people frequently ask by using existing conversation data.
Through training, it analyzes the correct answer to those repeatedly asked questions.
Constantly gets the batter to answer those questions by using NLP and machine learning to learn the context.
How AI chatbots help to empower your business quickly?
24/7 Availability
AI chatbots are readily available all the time for helping out your consumers with an instant response in real-time. These chatbots can perform with the same accuracy and efficiency irrespective of how many times the users raise a query because they have the advantage of never tiring out.
Save Customer Service Costs
Do you know that there are around 265 billion customers reported, and around $1.3 trillion was spent by businesses to service these requests? And you can save upto 30% of this with the help of chatbots.
Generate More Qualified Leads
Conventional landing pages have in the phase of stagnation, and here AI chatbots can be a creative and effective way. You can embed the bot right in the same view as a .pdf to the email sent to your customers.
With this, when they read your ebook, you can start a conversation at any point.
Quick Solution Of Complex Queries
AI chatbots stores the customer data automatically such as;
The purchase history
Inquiry frequency
Number and types of clicks etc.
With the help of this kind of data, AI chatbots can solve the complex queries easily.
Chatbot development: How to develop AI chatbots from scratch?
1. Identify the opportunities for an AI chatbot
Prior to the chatbot development, you need to understand the opportunities for an AI chatbot first. Businesses need to think about which kind of work can be augmented or automated by AI solutions when they consider how best to apply new Bot technologies.
Artificial Intelligence solutions can be considered based following measures for a specific type of work activity;
1. Data Complexity
2. Work Complexity
Based on the result of this analysis businesses can identify following activity models;
Efficiency
Expert
Effectiveness
Innovation
2. Define Goals
It becomes vital to define the goals and values desired from the beginning of the project. The reason is once you know the features required to achieve the desired outcome, the implementation can be done within your standard time or budget.
When programmers understand the motive of developing the Chatbot, they will be more able to develop and design the conversation with your AI chatbot. Therefore when you choose chatbot development services, make sure to define your goal and communicate those goals.
3. Designing a Chatbot Conversation
Designing the chatbot conversation that will be the potential communication with your customer is a critical activity of the chat development process.
There are two segments of chatbot interactions; structured and unstructured interactions.
Let’s talk about structured type first. It is more focused on the logical flow of information, consisting of forms, choices, and menus. In contrast, unstructured flow is focused on freestyle plain text, which contains conversations with friends, colleagues, or family.
You need to consider the topics related to purpose catered by your Chatbot while developing the script for messages.
This reason is that interpreting user answers is essential for designers to develop scripts for a conversational UI that allows customers to communicate naturally.
4. Building a Chatbot Using Frameworks
And the last but not the least is finally building AI Chatbot. You can build Chatbot as per your requirements using various available frameworks of developing Chatbot.
How Much Does it Cost to Build a Chatbot?
When you are looking for building a chatbot, you have two options available;
Build Your Own Chatbot
If you have a team of developers or programming capacities, you can build Chatbot as per requirements & preferences by your own self. But, the major limitation here is that you need to invest a great amount of time and bear a higher cost. Moreover, you will be responsible for the entire ongoing maintenance.
Use a Chatbot Builder
Here, you need to pay the monthly subscription for a platform where you can build your Chatbot. There will be a vendor who offers you the chatbot development services and support & maintenance in return paying the monthly subscription. The cost will depend on your requirements and the type of chatbot development services & vendor you choose.
Quick Solution Of Complex Queries
AI chatbots stores the customer data automatically such as;
The purchase history
Inquiry frequency
Number and types of clicks etc.
With the help of this kind of data, AI chatbots can solve the complex queries easily.
Chatbot development: How to develop AI chatbots from scratch?
1. Identify the opportunities for an AI chatbot
Prior to the chatbot development, you need to understand the opportunities for an AI chatbot first. Businesses need to think about which kind of work can be augmented or automated by AI solutions when they consider how best to apply new Bot technologies.
Artificial Intelligence solutions can be considered based following measures for a specific type of work activity;
1. Data Complexity
2. Work Complexity
Based on the result of this analysis businesses can identify following activity models;
Efficiency
Expert
Effectiveness
Innovation
2. Define Goals
It becomes vital to define the goals and values desired from the beginning of the project. The reason is once you know the features required to achieve the desired outcome, the implementation can be done within your standard time or budget.
When programmers understand the motive of developing the Chatbot, they will be more able to develop and design the conversation with your AI chatbot. Therefore when you choose chatbot development services, make sure to define your goal and communicate those goals.
3. Designing a Chatbot Conversation
Designing the chatbot conversation that will be the potential communication with your customer is a critical activity of the chat development process.
There are two segments of chatbot interactions; structured and unstructured interactions.
Let’s talk about structured type first. It is more focused on the logical flow of information, consisting of forms, choices, and menus. In contrast, unstructured flow is focused on freestyle plain text, which contains conversations with friends, colleagues, or family.
You need to consider the topics related to purpose catered by your Chatbot while developing the script for messages.
This reason is that interpreting user answers is essential for designers to develop scripts for a conversational UI that allows customers to communicate naturally.
4. Building a Chatbot Using Frameworks
And the last but not the least is finally building AI Chatbot. You can build Chatbot as per your requirements using various available frameworks of developing Chatbot.
How Much Does it Cost to Build a Chatbot?
When you are looking for building a chatbot, you have two options available;
Build Your Own Chatbot
If you have a team of developers or programming capacities, you can build Chatbot as per requirements & preferences by your own self. But, the major limitation here is that you need to invest a great amount of time and bear a higher cost. Moreover, you will be responsible for the entire ongoing maintenance.
Use a Chatbot Builder
Here, you need to pay the monthly subscription for a platform where you can build your Chatbot. There will be a vendor who offers you the chatbot development services and support & maintenance in return paying the monthly subscription. The cost will depend on your requirements and the type of chatbot development services & vendor you choose.
Redefine your business with AI-powered chatbots
AI is changing the way we work & we live, and & there is no surprise that AI chatbots are reshaping the way companies do business. And as we have discussed, AI chatbots offer you some really cool benefits like cost-cutting, generating leads, solving complex issues and queries.
These benefits allow you to empower your business with AI chatbots quickly in this era of technological advancement which is bringing drastic changes in the conventional business processes. With chatbot development services, you can cope with these drastic changes and ride the wave of success!