5 Steps For Preparing Iso 20000 Internal Audit

By Author: ISO Consultant
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ISO 20000 requires internal audit as a prerequisite for certification testing, internal testing is the organization’s tool for assessing the current state of their ITSM system. However, to make sure that the ISO 20000 internal audit function is effective, there are a number of steps that need to be taken. Internal audit of ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. The ISO 20000 internal audit provides a comprehensive overview of how the organization and how the IT services it delivers, set up, managed, and developed.
The Internal audit is a mandatory ISO 20000 Standard requirement. Therefore, the organization must ensure that all requirements related to internal audit are met. Following steps most organizations need to consider while preparing for an internal audit:

Hire and train internal ...
... auditor - First, the ISO 20000 prohibits auditors from auditing their work, and for good reason. Therefore, you need to find one or more independent people in the implementation project and teach them how to do the audit within the ITSM system. There are a few options for that. It is quite common for organizations to use their own staff, who from time to time, play the role of internal auditor. Then there are companies with their own internal auditors and finally, there are organizations that involve external parties in internal audit.
Make it officially - The ISO 20000 standard requires a written internal audit process with defined authorities and responsibilities. Also, the ISO 20000 internal audit plan should be prepared, as well as the time frame for the audit. Thereafter, the audit report and non-conformities should be submitted. Although it looks like an official, everyone involved will know exactly what to do.
Prepare for the ISO 20000 audit -The internal auditors need to be familiar with the general requirements of ISO 20000 standard, as well as the scope of use. In addition, they will need to have a clear understanding of the company's IT services, organization setup, and ISO 20000 processes that support services. In this way, they will have a clear idea of ​​the relationship between the ISO 20000 standard requirements and the services you provide. A good preparation of ISO 20000 internal auditors includes a review of the results of previous internal audits and certificates.
Prepare your staff – ISO 20000 Internal audit should be informed and presented to your staff as a tool for improvement, which is also the way in which remedial measures should be taken.
Involvement of senior management - In preparing your employees will be greatly influenced by senior management's approach to internal audit. Senior management needs to identify internal audits in view of potential improvements and should be involved in the receipt of documents related to internal audit. Employees will see that ISO 20000 internal audit is not used to find a suspect, but to make good progress in the organization's IT Service Management.

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Source:itsms20000procedures.wordpress.com