Role Of E-commerce In Multi-channel Marketing

By Author: Sreejith Angamuthu
Total Articles: 19
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With various gadgets at our fingertips today, we can communicate and retrieve information quickly. This kind of fast-speed information is a great game-changer in many businesses. When information regarding a business and its products can move around easily through multiple channels, it attracts many more customers than it would through a stand-alone shop.

E-Commerce is here to stay and it is bringing the world of business closer than ever before. People in any area are now able to shop for products from anywhere in their locality, state, country or even other countries.

So how does e-Commerce help a business to make the most of multi-channel marketing? How can Questudio’s multi-channel marketing solution – WebStudio create an environment for business growth?
The answer lies in Questudio’s SAAS products- CatalogStudio and WebStudio.

Central Repository
The very first task in building the e-Commerce business would be to create a central repository that handles all the product related information right up to the minutest details. This information that the Product Information Management system ...
... collates gives rise to powerful, customized content creation. This content can then be deployed to the various channels for marketing purposes.

Consistent Data
The second task would be to ensure that this content is consistent across the various channels you will use. When businesses do not consider this point, it leads to customer dissatisfaction and a reduction in sales.

Catalog Creation
How would you deploy the content so that customers are attracted and want to know more about your products?
Questudio’s catalog creation is a prominent solution that most companies use. The product details can be categorized into several versions of catalogs quickly. Since you need to market your products across various channels, the catalogs created can be diverse as well. Several companies have felt the immense time-saving benefits of the catalog creation process itself.

Use of various online channels
With e-Commerce you can use several channels for marketing such as social media, emails, apps, text messages, blogs, webinars, etc. Each of these channels can be used in a variety of interactive ways to attract customers and get feedback from them. Take for example, social media. Here you can have advertisements that showcase your business and its products. Using the catalogs specifically created for social mediagives businesses a better chance at growing their customer base. Advertisements that can be dynamic are a plus point as well. This allows interested as well as curious customers to just click a link that brings them to the business website. The same goes for all the other marketing channels as potential customers are able to locate the products they would desire and want to purchase.

Payment options
Another major role of e-Commerce in marketing is the payment gateway system. Once you are able to get customers to your site, it is necessary to give them secure payment options as well. This ensures a loyal customer base and also an increase in potential customers. Every business that turns to the digital world to increase sales must constantly keep updating their systems to be secure.

E-Commerce is the way forward for most businesses, whether small-scale or large. When you use premier software solutions like CatalogStudio, it gives you a push in the right direction. Businesses find it much easier to market their products using this easy and successful software solution. It has been seen that there is an increase in sales when multi-channel marketing methods have been used to showcase products of a business. Creating catalogs for specific festivals, events, etc. are all great ways to garner interest in your business. So e-Commerce gives a business the chance to scale higher through multiple marketing methods.