Transform Customer Centric Processes To Remain Competitive

By Author: rekha b
Total Articles: 2
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In this global digital world, service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience.It is necessary to get a 360-degree view of the customer across all services/ products and design interactive and personalized customer messages, delivering consistent communications through all physical and digital channels.
“89% of companies surveyed expect to compete mostly in the area of customer experience, up by over 40% from just four years ago. A key to competing successfully in this area is good customer communications management (CCM). CCM improves the creation, delivery and tracking of outgoing communications across channels”- Gartner
Innovation accelerators such as AI on our CCM platform enables organizations to intelligently optimize and manage content that is the foundation of customer communications. CCM Solution built on our platform providesany service provider with a completely automated solution for handling customer communications by integrating ...
... with core billing applications and CRM/self-care applications. Multiple processes that previously catered to bill formatting, presentment and distribution is replaced with our solution. Since it is a centralized deployment with powerful multiprocessing capabilities, it can independently serve all customer communication requirements.
Having a centralized, AI-powered CCM solution like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences that is a true game-changer.Enterprises with large customer base can intelligently manage their customer-facing revenue generating documents – bills, statements, premium receipts, invoices, etc. – without committing investments on every business process. For enterprises whose business processes are challenged by high-volume transactions, geographically spread customers, our platform is the best-fit solution since it unifies processes, systems, aligns stakeholder objectives, and enables a compelling ROI.
In conclusion we understand that customer centric CCM solution helps:
Achieving strategic business objectives: Huge reduction in storage and maintenance costs since multiple storage devices were obviated. Data integrity was ensured due to elimination of multiple applications
Reduction in operational costs of invoice creation and delivery: The CCM solution allows dynamic printing on color printers by supporting AFP format, which enabled reduction in 30% of the printing and stationery costs
What can you do to reduce costs and enhance customer experience at the same time? To learn how Intense Technologies can help your enterprise integrate a single platformto enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. We look forward to helping you on your path to better customer communications.