Achieve Excellence Through Software Quality Engineering

By Author: Oliver Moore
Total Articles: 52
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The rapid penetration of digital technology through devices and applications has transformed the lives of the end customers. Activities that were considered challenging, inconvenient, and time-consuming in the past are done in a jiffy now. Take for example, the paying of utility bills, carrying out financial transactions, buying groceries, medicines, apparels, or the booking of tickets. However, there is a flip side to convenience, agility, and speed offered by digitization as well. With an increased level of sophistication of software applications driving the digital revolution, there are instances when things can go wrong. For example, a malfunctioning smoke detector at the house or office not picking up the smoke caused by a fire, the bank failing to notify the customer that his or her account has been compromised, or a digital pill miscalculating the level of blood sugar and administering more than the prescribed dosage of a drug.

All these can have severe ramifications for both the customer and the service provider. This brings into sharp focus the key role of quality assurance in ensuring technology to be an enabler ...
... and not a disaster. Further, to achieve success in the competitive business environment, enterprises should look beyond the customer experience, which can be a one-off thing. The challenge is to establish trust with the end-user by assuring the quality of products or services on a consistent basis.

However, this is easier said than done, for quality assurance can often miss a thing or two. This is due to the preponderance of devices, operating platforms, browsers, third-party applications, and networks. To ensure the smooth running of a software application, the same needs to be compatible with the above-mentioned elements. Moreover, in the Agile and DevOps led Software Development Life Cycle (SDLC), where there is a requirement for continuous testing, integration, and delivery, QA should give way to software quality engineering.

What is software quality engineering?

As opposed to quality assurance, software quality engineering deals with identifying the causes of failures and implements a system to prevent them from occurring in the first place. It is focused more on analyzing the technical side of glitches such as their deviation and non-compliance, or the signing of quality prior to the delivery of a product. In most organizations, there is an overlap between the disciplines of enterprise quality engineering and quality assurance. It mainly deals with developing an environment where products or services are designed, developed, tested, and delivered according to the requirements of the customers. Independent quality engineering services take the cross-functional approach by combining multiple business disciplines.

So, with the advent of technologies like AI and ML, Blockchain, Internet of Things, Cloud Computing, and Big Data, among others, the vulnerabilities have increased as well. Since the ramifications for application malfunction are immense, the need for a software quality engineer has become crucial. Let us find out how Quality Engineering or QE can help in achieving excellence in quality.

A quality engineering company offering QE services covers the following areas:

• Agile and DevOps testing
• Test data management
• Service virtualization
• Test automation
• Security testing
• Performance testing

How enterprise quality engineering can help driving excellence

The main focus of QE is to build a QA environment that preempts the presence of glitches and achieve the following outcomes.

Reduces or eliminates vulnerabilities: With the development and testing team working in close proximity, QE offers end-to-end transparency to everyone associated with the build process. This approach helps to detect vulnerabilities and inherent risks early in the SDLC and ensures the initiation of prompt remedial action.

Streamlines coordination among departments: The reasons for glitches to remain unidentified is that every department deals with its turf only. Even if glitches are identified by another department or process, the tendency is to overlook the same and pass the buck. However, with independent quality engineering services in command, the old ways of workflows are abandoned in favor of more coordination and cohesion. Since a commonality of interest is established among departments, the usual blame game is averted.

Enhanced productivity with automation: The flip-side of manual testing such as the lack of coverage area and errors in regression testing can be avoided with test automation. The iterative testing processes are executed quickly resulting in better identification of glitches. As the quality of code improves in the build, the overall delivery schedule becomes better and speedy.

Conclusion

With the level of sophistication increasing in the digital ecosystem, traditional Quality Assurance can come a cropper. It is only through the implementation of software quality engineering involving steps such as service virtualization, performance testing, and test data management, among others, that excellence in the quality of applications can be achieved.