The Practical Approach To Business Excellence

By Author: I. R.
Total Articles: 284
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There hasn't been a more auspicious time for the pursuit of business excellence in a long while. This is because the combination between a recessed economy and the most educated, demanding, and price-conscious consumer of all times leaves no other option on the table. Organizations big and small are striving to achieve business excellence, from complex enterprise lean sigma initiatives or complete six sigma organizational deployment, to continuous business process improvement initiatives and kaizen events. From the pragmatic perspective, to ensure immediate results as well as sustainable productivity improvement, all these initiatives need to have the following three characteristics:

? Customer Centric: All business transformation needs to be based on the voice of the customer, to ensure that the changes that are being applied to business processes will yield the desired results in the long term. Even during corporate turnaround business transformation, operational restructuring, or cost reduction endeavors, using the voice of the customer as guidance to all change is, by far, more likely to return the expected results ...
... from the process improvement perspective, with a gravy of increased customer satisfaction, loyalty, referral, and retention.

? Making Sense: All business process reengineering or continuous improvement measures should make sense. Remembering the old adage if a deal seems too good to be true, it probably is, the operational version of it sounds like this: if a proposed process change does not seem to make sense, it will probably not be successful. Using their own business acumen and common sense to guide them on the treacherous path of complex business transformation, decision makers and champions have a quick, yet almost one hundred percent accurate way to steer clear of common pitfalls, and ensure long term success and profitability.

? Positive ROI: Business process analysis will uncover the cost of wasteful processes, lost customer satisfaction, or manufacturing bottlenecks. Six sigma consulting can lend a hand to ensure, with their improvement methodologies, that the proposed process improvement actions are guaranteed to have a positive ROI (return on investment) over a minimal period of time. This last needed characteristic of transformational business excellence initiatives ensures that money is spent wisely, on the right actions, to guarantee sustainability and profitability of all business process improvement work, as well as the organization, as a whole. (I. R., 2010)

A team of experts is available to provide assistance to your organization on its road to business excellence. Focused on immediate, yet sustainable business process improvement, our team works together with our clients' operational teams to identify process re-engineering opportunities, better allocation of resources, new, creative ideas for improvements and enhancements to existing products and services, and ways to further align the business goals and strategies to the voice of the customers. I.R. is the author of this article.