Telephone Answering Services Saves Your Staff

By Author: Kurt Duncan
Total Articles: 17
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Did you know that you can set up a telephone answering service that will answer your phones for you instead of having a receptionist? If you have a small office and are trying to conserve money, you may look into having your phones answered by a contractor who specializes in medicine. They can answer your phones and forward messages to you during specified times during the day. You can have just one person who works in the office and gets all of the information together for you. That will decrease the amount of salaries you pay out.

Telephone answering services can be trained to say anything you want them to. They can sound very basic that they are answering the phones for you and that they only take a message. Some can also give information that you are gone for the day or in surgery. A lot of times people want to know why you are not there to take their calls. Just by giving them that bit of information, they will feel more comfortable about leaving a message and waiting for you to return their call.

These types of services should be tried out by you until you find the one that works best for your business. ...
... Don't go for the cheapest or fastest if you haven't heard what they even sound like. You may want to spend the money to make sure that you have someone professionally answering the calls. If you do not, it will look worse than not having an answering service at all. It will still be cheaper than paying someone's salary to answer the phone but don't try to go cheap on the vendor you select.

When you have an answering service, the staff you decide to keep can help make sure the patients in the office have everything they need. The service you provide will be more well rounded services versus having to run for the phone every five minutes. This can be difficult to do and make sure the patients feel like their visit to your office has been successful. If the patient gets all the way home and didn't get the prescription you wrote for them or the paper they need to get blood work done, it is a complete fail on the part of you and your office staff. Take the phone portion of their job away from them by having a telephone answering service. It will make their lives easier.